Platform Manager, ServiceNow
Platform Manager, ServiceNow
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Salary Not Disclosed
1 Vacancy
Job Description
Company Details
Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. Were the number one publicly traded company of our kind operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable helping move the world toward a more circular economy.
Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k) Health Dental and Vision Insurance and Paid Time Off.
Job Summary
The ServiceNow Platform Owner is a leadership role responsible for the overall management strategy and optimization of Darlings ServiceNow platform. This individual is accountable for ensuring that ServiceNow aligns with business goals technical requirements and the overall IT strategy. The Platform Owner leads the governance of the platform oversees the roadmap for enhancements manages platform resources and ensures that the platform is fully utilized to deliver value across the enterprise.
Essential Duties/Responsibilities:
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
- Executes and manages projects supporting the companys strategic roadmap for the ServiceNow platform
- Establishes and enforces governance processes for platform management including change control release management and configuration standards
- Ensures compliance with internal policies and external regulations for the platform
- Drives improvement activities and projects to enhance the adoption scalability and usability of ServiceNow
- Responsibility for the assessment of new features and releases in ServiceNow guiding the organization on how to adopt and leverage them effectively.
- Collaborates with business and technical teams to ensure the platform supports evolving business needs
- Manages business relationships with key stakeholders including IT and Audit to understand the needs of users and ensure that the platform delivers value in meeting those needs
- Responsibility to manage the platforms performance availability and health ensuring issues are resolved quickly to minimize business disruption
- Manages the ServiceNow platform team which may include administrators developers and analysts
- Coordinates allocates and prioritizes resources for platform maintenance enhancements and incident resolution
- Manages relationships with ServiceNow and any thirdparty vendors or consultants involved in platform implementations integrations or enhancements
- Oversees data privacy and security aspects ensuring sensitive information is protected and access is managed properly
- Lead efforts to promote ServiceNow adoption across the organization
- Oversee platform licensing and budgeting for enhancements upgrades and maintenance
- Other duties as assigned
Minimum Qualifications:
- Bachelors Degree in Information Technology Computer Science or related field is required
- Minimum of 8 years of experience in IT ServiceNow Service Delivery
- Strong understanding of ServiceNow modules including ITSM ITOM ITBM and others
- Experience with ITIL framework and other ITSM best practices
- Knowledge of ServiceNow development best practices standards and methodologies
- Deep understanding of ServiceNows capabilities configuration and customization
- Strong leadership organizational and communication skills
- Team building and supervisory experience
- Ability to collaborate with multiple stakeholders across technical and business domains
- Ability to manage complex projects and prioritize initiatives effectively
- Strong problemsolving skills and ability to handle highpressure situations
- Selfmotivated and works well independently and in a teamsetting
Preferred Qualifications:
- ServiceNow certifications (e.g. ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist)
- Familiarity with Agile project management methodologies
- Experience with integrations between ServiceNow and other enterprise systems.
- Knowledge of cloudbased architecture and security best practices
- Advanced MSExcel skills including statistical analysis
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities duties knowledge skills and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position with or without reasonable accommodation demonstrated commitment to effective customer service delivery integrity and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.
Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race age color religion sex national origin sexual orientation gender identity disability or protected veteran status. Know Your Rights: If you would like more information please click on the link and paste into your browser: Conditions and Physical Demands
The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the main duties of this job.
Working Environment
None
Occasionally up to 20%
Frequently 21% to 50%
Constantly at least 51%
Exposed to unpleasant or disagreeable physical environments such as high noise level strong odors and/or exposure to heat and cold
Exposed to bio hazardous conditions
Exposed to toxic or caustic chemicals which mandate attention to safety considerations
Exposed to Electrical hazards; risk of electrical shock
Handles or works with potentially dangerous equipment
Travels to offsite locations
Other (please describe):
Physical Demands
None
Occasionally up to 20%
Frequently 21% to 50%
Constantly at least 51%
Sit: Must be able to remain in a stationary position.
Walk: Must be able to move about inside/outside office or work location.
Use hands to finger handle or feel: Operates a computer and other office machinery.
Stoop kneel crouch or crawl: Must be able to position ones self to maintain computers in the lab including under desks and in the server closet.
Climb or balance: Must be able to ascend/descend on a ladder.
Talk hear taste smell: Must be able to use senses to; effectively communicate with coworkers and clients and detect hazardous conditions.
Weight and Force Demands
None
Occasionally up to 20%
Frequently 21% to 50%
Constantly at least 51%
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
Vision Demands
No special vision requirements
Close vision (clear vision at 20 inches or less)
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
Required Experience:
Manager
Employment Type
Full-Time
