Airlines - Sales Engineer-1
Airlines - Sales Engineer-1
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Job Description
Job Title
Powering great journeys through technology is at the heart of what we do at Amadeus. We are the leading provider of mission critical enterprise solutions for airlines worldwide. As thepremier travel technology company in global aviation markets through our Altea suite of airline technology portfolio we provide leading solutions powering airlines reservation inventory departure control along with many upstream and downstream systems. With a focus on innovation Amadeus is at the forefront of delivering transformation towards a traveler centric experience which will enable further differentiation personalization and convenience for travelers across the market.
Summary of the role:
We are looking for a talented Sales Engineer to join our growing Americas team. In this role you will bridge the gap between our customer needs and solution portfolio. You will work closely with our airline customers across the Americas working together with our partners our regional sales account teams customer success managers product management and R&D to deliver valuegenerating solutions. You will drive and articulate Amadeus solutions through structured engagements such as discovery and scoping exercises leveraging deep domain expertise.
If you are someone who is passionate about driving customer success thrives in a fastpaced environment motivated by working with innovative technologies emerging standards and collaborating with the most dynamic and talented teams in the industry this could be an exciting career for you.
In this role youll:
Discovery Work together with solution consultants sales engineers will support discovery with specialized deep solution expertise:
Conduct discovery workshops with customers or prospects.
Develop relationships across customers organizations to understand business strategy requirements challenges and decision processes to propose adapted IT solutions.
Broadly understand the market segment in which the customer operates and the specific competitive environment of solutions responsibility.
Research potential customers business case initiative and engagement
Understand the Amadeus strategy and vision and apply it to solution management.
Analyze customer products and service requirements propose improvements and develop and monitor plans
Assist the customer in formalizing any functional requirements initiate the change process and ensure the customer requirements are understood obtain sizing in due time and support building commercial proposals.
Scoping Help airline customers transform their business needs and vision into concrete solutions leveraging Amadeus products services and thirdparty partners required to address customer requirements.
By conducting both functional and technical scoping the sales engineer can recommend solutions that optimize value for both the customer and Amadeus.
Coordinate different functional streams on the customer side with Amadeus solution consultants product management product definition or R&D teams to ensure endtoend solution consistency and viability.
Lead functional and technical scoping workshops in identifying and referencing all gaps and interfaces to be developed. Interaction with Amadeus and customer senior management required
Minimize functional and technical gaps throughout the sales engagement
Solution proposal Leverage deep product knowledge to drive customization and integration of new applications
Produce and deliver solutionrelated presentations including product demonstrations translating software features into benefits for solving customer business problems to maximize the customers perception of solution value
Produce highlevel plans and provide highlevel presentations on migration and implementation activities
Coordinate the approval process ensuring signoff of customer and Amadeus internal stakeholder groups.
Identify potential product/process improvement areas
Demo delivery
Build and deliver demos from off the shelf to advanced and customized demos
Create and validate proof of concepts with customer and prospects
Internal communication & alignment
Present and align solution design addressing customer needs with key stakeholders which could include account management customer success delivery implementation product management and R&D.
Ensure solution alignment with solution consultants on what the customer needs.
Collaborate with the account management team to ensure additional business development opportunities are documented and prioritized.
Alert account manager of potential risks to deal closure.
Amadeus portfolio evolution:
Contribute to Amadeus solution strategy and portfolio evolution by feeding market & customer solutions requirements to Marketing and Product Management for product qualification whenever possible analyze solution offerings of competitors and inform product management and IT Marketing accordingly
Proposal preparation and positioning Sales Engineer support during Commercial and Contractual discussions:
Ensure alignment between the proposed solution with the commercials
Support solutions consultant & sales and account management in contract negotiations for solutionrelated issues and review solutionrelated contract schedules
Work alongside account management and key stakeholders to develop value proposition and customer proposal
About the ideal candidate:
Education: Bachelors Degree and/or equivalent work experience
Work experience: Minimum of 10 years of previous experience in either Sales Engineering Product Management R&D Technical Consulting or IT Sales in the Airline Industry especially in the areas of Revenue Accounting Revenue Integrity Order
Knowledge of
Advanced English skills written and spoken. Spanish French and other languages are a plus
Advanced knowledge of MS Office suite
Ability to travel Domestic and International 30 % of the time
The position is located in Dallas Texas
Working at Amadeus you will find:
A critical mission and purpose At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn Learning happens all the time and in many ways at Amadeus through onthejob training formal learning activities and daytoday interactions with colleagues.
A caring environment Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.
A flexible working model We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company Trust and reliability are fundamental values that drive our actions and shape longlasting relationships with our customers partners and employees.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.
Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Employment Type
Full-Time
