Casino Marketing Manager

ESSENTIAL JOB FUNCTIONS:

• Hires motivates trains coaches mentors and directs departmental team members that possess the aptitude to provide excitement

• Awards customer complimentary based on gaming action and program guidelines.

• Coordinates guest visits including meals and show reservations and assist guestswith questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.

• Contacts guests by calling writing or making personal visits to increase trip frequency.

• Delivers world class service in order to ensure Team Members receive sufficient leadership guidance and resources to accomplish established objectives

• Approves staffing work schedules to attain maximum efficiency of labor

• Maintains a constant awareness of the latest gaming regulations and works closely with regulatory authorities and various internal control staff members to assure regulatory and operational practice compliance

• Maintains comprehensive industry familiarity with gaming practices

• Works closely with other property key personnel in exchanging information on gaming activities

• Develops proper security measures to ensure the integrity of the operation Required to review activities in the games operations in order to gauge and improve staffing levels working conditions and other matters which influence friendly and exciting guest service as well as maximum profitability

• Establishes department standards guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas

• Monitors and evaluates the Casino Marketing operation in order to ensure the proper planning for short and longterm strategies; monitors and evaluates performance of the Casino Marketing team in order to facilitate ongoing improvement of operations and financial return

• Reviews and monitors complimentary offers and reinvestments in players

• Develops new marketing opportunities new players and drive incremental revenue and trips from players inside and outside of the market

• Required to review evaluate and resolve any negative guest experiences that have occurred

• Establishes measurable goals and policies to reduce the chance of them being repeated

• Conducts themselves in a gracious kind and warm manner that creates a sense of fondness as well as professional courteous and responsive manner which reflects positively on the company and its core values

• Works closely with staff and the Security and Surveillance departments to resolve customer complaints and provide a safe environment for both guests and Team Members alike

EDUCATION and/or EXPERIENCE:

• Must have a minimum of 4 years of customer service experience (casino experience recommended)

• Bachelors degree secondary education certification or considerable experience in related field preferred

• An upbeat and creative approach typically leads to success in this role.

• Proven experience providing high level of guest service in a high stress environment.

• Proven ability to prioritize duties.

• Working knowledge of general computer programs including Microsoft Outlook Excel and Word

• Ability to effectively communicate in English both written and verbal

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Communicate effectively with all levels of Team Members guests and outside contacts

• Required to work effectively in a fastpaced environment

• Required to move around all work areas effectively and efficiently

• Required to work long hours including nights weekends and holidays

• Required to work for extended time seated as well as on your feet

I understand the Casino and its surrounding areas are under constant surveillance and that as an employee of Caesars Virginia I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.