Customer Service Representative
Customer Service Representative
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Job Description
We have a new opening for a Concierge & Suites Coordinator in Saskatoon SK. This role will report to the Business Development Manager.
The Obasa Group is a portfolio of companies built from the ground up starting with commercial and residential properties across North America. Through OBASA our portfolio continues to grow identifying strategic acquisitions of existing operating companies with a growth history honest and able management and a sustainability plan. Access our portfolio to learn what organizations our team has helped succeed across the country and around the globe.
Job Summary: The Concierge & Suites Coordinator will be responsible for managing and coordinating all aspects of guest services for our suites. This role involves providing personalized assistance handling guest inquiries and ensuring a seamless and memorable experience for our guests.
* Strong Communication Skills* Aiding Condo Owners and residents on the property
Key Responsibilities:
- Guest Services: Provide exceptional concierge services including making reservations arranging transportation and recommending local attractions and activities.
- Suite Management: Oversee the preparation and maintenance of suites ensuring they meet the highest standards of cleanliness and comfort.
- Guest Relations: Build and maintain strong relationships with guests addressing their needs and resolving any issues promptly and professionally.
- Communication: Serve as the primary point of contact for guests responding to inquiries and requests in a timely and courteous manner.
- Coordination: Collaborate with other departments to ensure smooth operations and exceptional service delivery.
- Administrative Tasks: Manage guest records process payments and handle other administrative duties as required.
- Leading business development: Maintaining and building relationships with key corporate clients.
Qualifications:
- Administrative Tasks: Manage guest records process payments and handle other administrative duties as required.
- Experience: Previous experience in hospitality customer service or a related field is preferred.
- Skills: Excellent communication and interpersonal skills strong organizational abilities and attention to detail.
- Knowledge: Familiarity with local attractions restaurants and services.
- Attitude: A positive proactive and professional demeanor with a commitment to providing outstanding service.
- Education: High school diploma or equivalent; additional certifications in hospitality or customer service are a plus.
- Computer Skills including Microsoft Office PMS systems
- Accounts Receivable experience
- Valid Drivers License
Benefits:
- Company phone provided to carry out job duties.
- Health and wellness benefits
- Company matching RRSP program after successful completion of the probationary period
- Opportunities for professional development
- Employee discounts on services and accommodations
While previous experience in hospitality is beneficial it is not required.
Annual compensation rage based on experience $43000.00 $55000.00 CAD
How to Apply: Please submit your resume detailing your relevant experience for this position.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
