Patient Service Rep II
Patient Service Rep II
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1 Vacancy
Job Description
Overview
Patient Service Representative Belltown Primary Care
Full Time 80 Hours Per Pay Period Day Shift
Covenant Medical Group is Covenant Healths employed and managed medical practice organization with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology cardiothoracic surgery cardiovascular surgery endocrinology gastroenterology general surgery infectious disease neurology neurosurgery obstetrics and gynecology occupational medicine orthopedic surgery physical medicine and rehabilitation primary care pulmonology reproductive medicine rheumatology sleep medicine and urology.
Position Summary:
Provide administrative coverage for the patient service functions related to the checkout operations of the physician practice. Collect and process encounter form data. Collect and total outstanding balances and payments for services rendered. Balance work and computer at end of day.
Responsibilities
- Maintains established departmental policies and procedures objectives quality assurance program and safety standards.
- May answer telephone calls and route accordingly.
- Receives and records changes in patient information.
- Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
- Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Responsible for scheduling appointments for return visits and end of day procedures and balancing.
- Compiles data for the billing personnel.
- Develops the AIDET fundamentals of communication.
- Attends meetings as required and participates on committees as directed.
- Collaborates with the patient physician and other care team members as part of a team based approach to overall patient care.
- Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED. Additional certifications in medical office administration or patient services are a plus.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling collection and experience in ICD9/10 and CPT4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required. Proven experience in patient service functions within a medical office setting preferably in family practice or primary care preferred. Strong organizational communication and interpersonal skills. Proficiency in medical billing and administrative tasks preferred.
Licensure Requirement:
None
Employment Type
Full-Time
