Clover Tier 3 Support Engineer
Clover Tier 3 Support Engineer
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Clover Tier 3 Support EngineerWhat does a successful Clover Tier 3 Support Engineer do at Fiserv
At Clover youll join a team thats transforming how merchants across the globe run their businesseswhether its your neighborhood coffee shop or a major event venue. As a Technical Support Engineer youll be part of our Merchant Experience team where your analytical thinking and technical expertise will help ensure our platform runs smoothly for hundreds of thousands of merchants. Youll partner with Product Engineering and Customer Success teams to solve highimpact issues and improve the way our merchants experience Cloverone interaction at a time.
What you will do:
- Investigate and resolve complex technical issues across our platformincluding payments billing device performance and mobile appsby collaborating with Engineering Product QA and Customer Support teams.
- Work directly with internal stakeholders and external partners to triage and prioritize merchantimpacting issues delivering clear and actionable insights.
- Analyze data trends and support logs using tools like SQL Excel and Grafana to identify recurring problems and recommend longterm solutions.
- Lead technical discussions with both technical and nontechnical audiences translating deepdive findings into concise summaries and next steps.
- Play a key role in product launches by providing technical readiness support validating merchant workflows and ensuring feature stability in global rollouts.
- Proactively identify gaps in product functionality or internal support processes and drive improvements from start to finish with minimal supervision.
- Support a global ecosystem by participating in an oncall rotation helping ensure uptime and issue response for our platform.
- Advocate for merchant needs across the companyensuring their voice is reflected in product design feature prioritization and issue resolution.
What you will need to have:
- Minimum 1 year of direct experience with data analysis using Excel and/or SQL querying.
- Minimum 1 year of direct experience initiating and driving projects to completion with minimal guidance while adjusting to rapidly changing requirements.
- A high degree of technical aptitude for troubleshooting a diverse set of computer systems such as networking mobile devices and operating systems web interfaces and more.
- Proven ability to troubleshoot complex systems across networking web interfaces mobile devices and operating systems.
- Demonstrated ability to lead investigations and manage projects from discovery through resolution with minimal guidance.
- Innate curiosity for solving complex problems through hypothesisdriven problemsolving skills and indepth investigations.
- Experience working in fastpaced environments that require a strong sense of urgency and collaboration.
- A proactive teamfirst attitude with a drive to improve product and process for the benefit of our merchants.
- Ability to handle highpressure situations and shift focus quickly as priorities change.
What would be great to have:
- Experience querying relational databases or using monitoring tools like Grafana.
- Handson knowledge of Android OS or mobile troubleshooting.
- Prior experience in a technical team lead or mentorship role.
- Experience automating manual processes or building internal tools.
- Comfortable presenting insights and updates to stakeholders at all levels including leadership.
Important info about this role:
- Were better together. This role is fully onsite.
- In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Employment Type
Full-Time
