IT Specialist
IT Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Would you like to be part of an innovative company with a significant social impact Innovamat is looking for someone like you
About our company
Mission: To craft accessible math learning experiences based in math education research that foster conceptual understanding and student thinking. We aim to develop problemsolving reasoning creativity and communication skills in learners preparing them for meaningful contribution.
Traction: Innovamat aims to be a global institution in math education. We strive to bring the best math practices everywhere and for everyone. Over 2300 schools 490000 students and 21500 teachers already work with us. Since our foundation in 2017 we have opened operations in Spain Mexico Italy Chile Ecuador Colombia Brazil Peru and in the United States.
Product: Innovamat has developed a researchbased fullyresourced curriculum program. With Innovamat kids from 3 to 16 years old learn math through manipulative materials and highly dynamic lessons focused on problemsolving communication skills and critical thinking. We provide a shift in traditional instruction and learning.
Your mission
As an IT Specialist at Innovamat your mission is to provide fast friendly and reliable IT support to all employees. You will be responsible for resolving issues related to devices operating systems and software tools ensuring that everyone can work efficiently and without interruptions. As you grow in the role you will gradually take on more technical responsibility helping coordinate daytoday tasks and serving as the primary point of contact for the helpdesk team.
Your day to day at Innovamat
- Support employees worldwide by solving IT issues with speed clarity and a positive attitude.
- Troubleshoot hardware software and OS problems (macOS Windows) making sure devices run smoothly.
- Set up and manage operating systems and ensure devices are correctly configured for performance and security.
- Manage our fleet of devices using MDM (JumpCloud) taking care of setup updates and security policies.
- Track over 900 assets using our inventory system from laptops to accessories throughout their lifecycle.
- Support company tools like Google Workspace Slack and Atlassian keeping access and services running smoothly.
- Assist with access management user provisioning/deprovisioning and ensuring service availability.
- Keep IT documentation clear and up to date helping both users and teammates solve problems faster.
- Gradually take on more technical ownership helping organize daily tasks and becoming a goto contact for the helpdesk team.
What are we looking for
- Grado Superior en Administracin de Sistemas Informticos en Red (ASIR) or higher.
- 5 years of experience in an IT support role.
- Strong troubleshooting skills for macOS and Windows environments.
- Proactive and organized with the ability to manage tasks independently and work well in a team.
- Comfortable working in English and Spanish both spoken and written.
It will be great if
- Experience with device management platforms (e.g. JumpCloud Intune Jamf).
- Familiarity with Google Workspace administration and Jira Service Management.
What we offer
- Fulltime permanent contract with flexible working hours and the possibility to work from home one day a week
- A fastgrowing and dynamic environment where youll have the chance to learn grow and take on new challenges
- A personal and professional growth plan with plenty of opportunities to learn challenge yourself and evolve
- Team building activities (sports culture adventure... you name it!) and our iconic annual Innovagala
- Time off during Christmas week plus 24 vacation days per year to rest and recharge
- Access to flexible compensation with Cobee: meals transport childcare and private health insurance with DKV
- All the tools you need: company laptop.
- Unlimited coffee tea milk and watermixed or not however you like it
- An international missiondriven team working to make math joyful and meaningful for millions of students around the world
and if that werent enough youll have the opportunity to transform the education sector and see how more and more children rediscover and become passionate about math
If you think youre the person were looking for wed love to meet you!
Employment Type
Full Time
