ERP Support Coordinator

Pilatus is hiring an ERP Support Coordinator to join our team in Broomfield CO. In this role you will be responsible for ensuring the smooth and efficient operation of the Enterprise Resource Planning (ERP) system. You will also provide technical support troubleshoot issues and coordinate system developments and upgrades. A successful person in this position will deliver excellent internal customer service and possess a high attention to detail. Take your career to the next level by joining Pilatus Business Aircraft!

Essential Duties/Responsibilities

• Provides service desk ticket support
• Sets up new users and security templates as needed within ERP platform
• Works with data analysts to support visualization and reporting tools including Crystal Reports & MS PowerBI
• Communicates ERP system issues to software provider when needed for support
• Updates ERP database when required utilizing inhouse scripts
• Provides new and existing users with ERP guides and standard user navigation as needed
• Supports the internal ERP superuser group regarding bug fixes and version upgrades

Other Duties/Responsibilities

• Works with Cyber Security Analyst to ensure ERP systems are protected and secured
• Other tasks as assigned by the Director IT or ERP Team Leader

Skills/Qualifications

• Associates degree or equivalent training and experience
• 12 years of experience in ERP system administration or support
• Knowledge of Component Control Quantum ERP preferred
• Ability to organize and administer multiple tasks simultaneously
• Manage ticket queue and prioritize as necessary
• General knowledge of creating reports within Crystal Reports and Power BI preferred
• Ability to use and learn SQL queries to update the Oracle Database associated with Quantum Control
• Excellent communication interpersonal and organizational skills
• Highly attentive to details and adapt quickly to changing priorities
• Works well in team environment and independently

What We Offer

• 11 paid holidays a year plus 15 days of paid vacation time and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical dental and vision premiums paid for single coverage and 80% for family coverage averaging $9600 annually
• Monthly health savings account (HSA) contributions totaling $2250 for single coverage and $3000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and longterm disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $per year depending on experience. Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.

Pilatus Business Aircraft Ltd was founded in Broomfield Colorado in 1996. Pilatus new 118000 square foot facility is customdesigned to conduct aircraft interior and exterior completions for all PC12 NGX and PC24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.

With over 2500 employees and about 150 apprentices at its headquarters in Stans Switzerland and completion center in Broomfield Colorado the Pilatus family unites people from over 40 countries. We offer a secure innovative international and sustainable work environment. Courage vision and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness close customer relationships and a high degree of employee commitment.

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

To submit a paper application please mail your resume to 12300 Pilatus Way Broomfield CO 80021 Attention: Human Resources. No walkins please. If personalized assistance is needed to complete an online application for this position please email with your request.