Senior Manager, Technology Operations & Strategy
Senior Manager, Technology Operations & Strategy
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$ 203600 - 254500
1 Vacancy
Job Description
We are seeking a Senior Manager to lead our Technology Operations team.
This is an exciting chance to significantly influence our technology infrastructure and operations and help guide our tech growth. This role involves managing and executing our companys IT strategy. This includes overseeing IT execution IT Helpdesk laptop management Enterprise Collaboration tools and office AV equipment.
The Senior Manager reporting to the Director of Business Technology will lead the IT team. Their goal is to ensure smooth user support secure and reliable infrastructure and innovative collaboration methods for our hybrid workforce. This role is based in Oakland California and crucial in creating a techdriven environment that boosts user productivity.
The Impact Youll Make:
- IT Operations & Strategy: Supervise the depth and breadth of IT services for the company including IT Helpdesk building AV equipment laptop management Enterprise Collaboration tooling and HQ large meetings/events requiring handson IT support
- Team Management: Lead a team of IT operations professionals which includes system administrators IT helpdesk support staff asset management personnel and office building AV engineers.
- Policy Development & Enforcement: Formulate and enforce IT policies and best practices to ensure efficient and secure operations.
- Performance Metrics: Establish track and present key performance indicators to the leadership team to demonstrate the effectiveness of IT operations.
- CrossFunctional Collaboration: Work closely with various teams across the organization to ensure that IT systems align with and support business objectives.
- IT Portfolio Management: Oversee the IT portfolio and set priorities to enhance our technology operations and services.
- Software and Contract Management: Supervise the management of hardware software and related contracts to ensure optimal utilization and costeffectiveness.
- Security Collaboration: Work in tandem with the security team to ensure the safety and security of our IT systems and devices.
- Continuous Improvement: Remain dedicated to the continuous improvement of IT operations seeking out opportunities for enhancement and innovation.
- Budget Management: Oversee the IT budget including forecasting future costs and implementing measures to control expenses.
- Leadership and Development: Provide leadership and direction for the IT team including responsibilities such as hiring training performance evaluation and offering professional development opportunities.
Who You Are:
- Proven experience in a senior management role within IT services. They should have excellent leadership and team management skills.
- Strong knowledge of IT infrastructure system administration and operations
- Deep understanding of IT systems software and hardware. They should be able to troubleshoot complex technical issues and provide effective solutions.
- Strong understanding of IT compliance and security protocols. They should ensure that all operations adhere to industry standards and regulations.
- Strong collaboration skills with experience working with various departments and stakeholders.
- Strong planning skills capable of developing and implementing strategic plans for the IT helpdesk. This includes setting goals defining KPIs and planning resources.
- Have a good understanding of the IT industry and keep uptodate with the latest trends and developments.
- Experience with vendor management contracts licenses and budget
- Experience with asset management security and lifecycle (warranties end of life)
- Excellent problemsolving skills and the ability to make decisions based on accurate and timely analyses.
- Should be able to identify training needs and provide appropriate training and development opportunities for their team.
- Strong communication and interpersonal skills. Will be speaking in public often to leadership and team members
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment whether that be from home or at a company office. To support Flex First we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier and oriented toward a narrower set of higher costofliving areas such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries we consider several factors including but not limited to skills prior experience and work location. The newhire base salary range for this position is:
- National: $17300 $216300
- Premium: $187300 $234100
- Premium Plus: $
We also believe in recognizing the contributions of our people. Thats why we award annual bonuses to eligible employees rewarding both individual performance and the success of the entire company.
Along with monetary compensation Marqeta offers
- Multiple health insurance options
- Flexible time off take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publiclytraded company and an Employee Stock Purchase Program
- Familyforming benefits fertility support and up to 20 weeks of Parental Leave
- Free therapy sessions financial and professional coaching and legal advice
- Monthly stipend to support our remote work model
- Annual development dollars to support our people growth and development
Required Experience:
Senior Manager
Employment Type
Full Time
