Host/Hostess | City Cruises Norfolk (must have Friday- Sunday availlability)
Host/Hostess | City Cruises Norfolk (must have Friday- Sunday availlability)
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Salary Not Disclosed
1 Vacancy
Job Description
City Experiences is seeking Hosts for our City Cruises operation in Norfolk VA for our upcoming season beginning in March.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
About the Opportunity:
If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you. Inspired by our commitment to excellence the service team at our Company creates unforgettable memories for our guests. The successful Host assists the Restaurant Manager on duty with the daytoday activities of the frontofthehouse to ensure consistently high levels of quality service and guest satisfaction while maintaining a high level of profitability.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
- Responsible for creating and maintaining a safe work environment aboard the vessel focusing constantly on the safety of all guests and shipmates
- Actively participate in meetings including the Manager precruise briefing
- Oversee the setting of assigned deck(s) including package assembly & placement and sidework & section assignments
- Assist with the warm and efficient greeting and seating of guests when they arrive.
- Coordinate buffets and table invitations on assigned deck(s)
- Assist Servers and Server Assistants with table service
- Maintain a high level of energy and a positive attitude
- Lead by example by remaining consistently professional and positive in front of staff and maintaining a positive attitude
- Comprehensive knowledge of all F& B Menu items packages & POS systems
- Interact with guests using scripted approaches
- Participate in all entertainment as scripted
- Table touch all individuals on deck and meet all group leaders
- Participate and lead postcruise clean up; assign duties and ensure the completion of all side work
- Participate in the Bye Bye line
- Perform a walkthrough inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
- Check in with managers following the cruise to address any issues or situations and to offer solutions to problems
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Other duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent required
- Must be at least 18 years of age
- Previous restaurant experience preferred
- Energetic and enthusiastic personality essential
- Must possess a service orientation actively looking for ways to help others
- Will work for extended periods of time without sitting
- Must be able to walk stairs
- Required to lift furniture and other heavy items such as bus tubs up and down stairs
- Will be required to be available for work on all major holidays
- Per US Coast Guard requirement must be a US Citizen or a Permanent Resident
The RESPECT Service Systemembodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race color religion national origin sex age sexual orientation gender identity or expression mental or physical disability status as a protected veteran or other characteristics prohibited by applicable law.
Additionally we encourage all qualified applicants including those with past arrest or conviction records to Companyparticipates in the EVerify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
Employment Type
Full Time
