Luxury Assistant Store Manager of Guest Experience

Assistant Store Manager Guest Experience Lead

Location: West Palm Beach FL

Brief Overview of Position

Perigold the destination for luxury home is opening its first physical retail stores firstoftheirkind retail destinations of 2030K square feet with the best products in all styles and from across our catalog including furniture decor housewares and home improvement categories. Come be a part of it! We are looking for an Assistant Store Manager Guest Experience Lead to oversee the endtoend guest experience in the store. This role will oversee a team of instore Hosts Visual Merchants and Service team members and report directly into the Store Manager. If you are passionate about luxury experience and/or design looking for rapid growth and thrive on constant learning and dynamic challenges this may be the perfect fit.

What youll do

• Oversee store facility and guest service experience elements including visual merchandising hosts community liaison (and events) and guest service agents.
• Maintain a high bar for luxury experience and service excellence in the store environment at all times and establish this culture with direct reports and broader store team.
• Attract hire coach and retain topperforming talent.
• Collaborate with Store Manager to monitor Guest Experience performance metrics share out to store team and translate to training and process improvement needed within the store.
• Communicate regularly to team on store performance and improvement needs in order deliver an exceptional luxury experience; inspire team excellence.
• In collaboration with corporate field enablement lead and in partnership with our supplier base as needed develops and executes training curriculum and schedule to drive results in alignment with sales targets and guest experience goals.
• Maintain close communication and collaboration with Corporate visual merchandising and physical retail marketing leads as well as Guest Service SWAT team to ensure alignment with standards and troubleshoot issues.
• Partner with Store Manager and Leads including Logistics and Sales leads to ensure alignment with greater business requirements and expectations (eg new season planning and execution stock room organization and supply levels).
• Perform key holder and Manager On Duty duties.

What youll need

Experience & Qualifications

• 3 years of management experience in a retail or hospitality environment.
• Demonstrated ability to thrive in a fastpaced startup environment including willingness to explore and test innovative ideas and pursue continuous improvement.
• Clientcentric mindset.
• Strong business acumen and exceptional analytical problemsolving and decisionmaking skills.
• Flexibility availability (including mornings nights weekends some holidays).
• Candidates must be open to learning how to safely operate a pallet jack (also known as a pallet truck or pump truck) as part of their job responsibilities. Training will be provided to ensure proper handling and safety protocols are followed. Typically this requires you to be able to lift at least 50lbs or more.

Luxury home or hospitality knowledge and experience required

Physical Requirements

• While performing the duties of this job the employee is frequently required to stand walk talk and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop kneel crouch or crawl. The employee must regularly frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Compensation & Benefits:

• Competitive starting salary substantial quarterly bonuses
• Medical benefits financial benefits and a generous employee discount effective on day one of employment