Associate Data Center Technician (Onsite)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

StreetSmartThriving in Dynamic Times

We are flexible and resilient in a fastchanging environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making highquality decisions in a timely and costeffective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a cando attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solutionfocused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

About the job:

Under the general direction of the Data Center Lead the Associate Data Center Technician will physically support and provide remote handson services for customers and facilitate customer access.

What youll do:

Data Center Infrastructure & Cabling 30%

• Support daytoday data center operations and assist with smallscale projects under senior supervision.

• Install and relocate shelves power strips rails cable management systems servers switches and related equipment as needed.

• Install terminate test and label all copper and fiber crossconnects in accordance with Trace3 best practices.

• Properly dress and label cables for ease of identification and troubleshooting; recommend improvements as needed.

• Diagnose and resolve physical infrastructure issues with minimal supervision.
  
  

Compute/Network/Storage support 30%

• Conduct visual inspections of hardware for error indicators or abnormal noises following training and direction.

• Assist in performing infrastructure readiness and hardware validation tests.

• Create and maintain service desk documentation.

• Adhere to Trace3 best practices and standard operating procedures (SOPs).
  
  

Asset Management 20%

• Maintain accurate records of all equipment locations and cable connections in customerdefined asset management systems.

• Perform inventory control; verify shipments against packing slips and report discrepancies.

• Digitally scan and transmit all relevant paperwork to the client and proactively recommend process improvements.

• Record all received equipment including asset tags manufacturer model and serial number.

• Track customerdefined spare parts in an inventorycontrolled environment and suggest improvements.

• Conduct power tests on incoming hardware prior to deployment to the data center floor.
  
  

General Operations & Support 20%

• Deliver a high level of customer service and satisfaction.

• Complete assigned tasks as directed by senior team members and offer suggestions for process improvement.

• Review and follow work orders proactively and perform posttask quality assurance.

• Maintain accurate documentation and report all issues to the client.

• Update and manage tickets time reports and email communications per process guidelines.

• Escort vendors and repair technicians as required.

• Support crisis management efforts during critical incidents or major outages under senior guidance.

• Communicate effectively with stakeholders in alignment with SLA expectations.

• Contribute to root cause analysis efforts.

• Perform additional duties as assigned by leadership.

Qualifications & Interest:

• Desired 1 year experience computer and technical education OR previous experience in a technical or data center support role.
• Ability to work independently once provided direction.
• Willing to independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).
• Good command of written and spoken English.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Word Excel PowerPoint etc.).
• Must have a strong attention to detail.

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and LongTerm Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Worklife balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.