Associate State Reporting Support Analyst
Associate State Reporting Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
- Provide inbound phone web or email software support to resolve client inquiries and problems.
- Conduct high level analysis and diagnosis of client issues and reporting agency requirements.
- Provide the highest quality instruction to clients in the area of State Reporting.
- Work closely with State Reporting team members to review program issues and functionality while encouraging a collaborative learning experience.
- Create user documentation/videos when required and contribute to the company knowledge library.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Use Tylers client management system to create track and/or update details on the specifics of client issue(s).
- Commit to expanding technological skills and knowledge of the Tyler products to continually developing product expertise.
Qualifications
- Bachelors degree in related field or equivalent experience.
- Excellent interpersonal and customer service skills.
- Effective decision making and problemsolving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability particularly in a technical environment.
- Excellent written and verbal communication skills.
- Basic knowledge and understanding of database structures including fields tables views database objects etc. desired.
- Exposure to relational databases or SQL desired.
- Knowledgeable with Microsoft Office.
Required Experience:
IC
Employment Type
Full Time
