Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is onsite in Lexington KY.
EXPERIENCE
Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus.
LICENSES
Valid Drivers License required.
440 Customer Service License preferred.
SUMMARY
Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Floridas most trusted names in homeowners insurance but it offers great opportunities for career advancement and personal growth along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive team mentality who want to make an impact and are committed to a longterm career in the insurance industry.
The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds Agents and related businesses via telephone emails or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects daily audits and other customer service tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle inbound/outbound phone and email inquiries about policy changes renewals billing information cancellations initial claim reporting claims status policy guidelines and procedures policy quoting and ability to discuss the policy declarations page in detail.
Service the following contact center queues (Policy Inquiry Claims Agency Service Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed.
Achieve a monthly production score of 87% or above for the following categories: Call Performance Policy Audits Aux Reporting Schedule adherence and Attendance for six consecutive months.
Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts.
Discuss detailed information of endorsement changes made to the policy.
Provide detailed breakdown of Tower Hill Insurance Exchange.
Document summary of each customer contact via our system applications.
Rely on instructions and preestablished guidelines to perform the functions of the job.
Provide professional and correct information in a businesslike and friendly manner with the goal of ensuring customer satisfaction.
Strive for firstcall resolution including providing options and alternatives to best assist the customer.
Maintain full knowledge of department FAQs documents.
Work extended hours to meet Call Center demands and during catastrophes events as needed.
Prepare faxes emails receipts and other correspondence as requested.
Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude.
Assist leadership with special projects and other assigned tasks.
ADDITIONAL DUTIES
This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
High School Diploma or GED required.
EXPERIENCE
Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus.
CERTIFICATIONS
Professional Insurance Designations preferred.
LICENSES
Valid Drivers License required.
440 Customer Service License preferred.
BENEFITS
- Medical
- Dental
- Vision
- Life & Accidental Death and Dismemberment (AD&D) and Disability Insurance
- 401 (k)
- Health Savings Account
- Accident and Cancer insurance plan
We offer competitive pay and benefits and wellbeing programs to support you and your more information about our company careers and Total Compensation visit: Total Compensation Tower Hill Insurance ()
Tower Hill Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process please send an email to or call (561)and let us know the nature of your request and your contact information.
All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however those candidates selected for further consideration will be contacted by Human Resources.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
