Intern, Technical Support
Intern, Technical Support
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Job Description
Dream is looking to welcome an Intern Technical Support for Fall 2025
We are always looking for the best and brightest to join our thriving community. Dreams Technology & Transformation team is currently looking for an Intern Technical Support to support our company wide technology operations.
Who are you
Dont worry we wont make you do coffee runs or photocopy. As the successful candidate you are not afraid to get out of your comfort zone whether it is taking on new tasks or actively participating and collaborating in our meetings. You have been steadily deepening your knowledge in the field and want to work with a company that has an environment where your knowledge and skills can be applied and developed.
The successful candidate wants to work on something meaningful and work with a team that is innovative fun and always challenging the status quo.
We want you on board because you are keen on learning from our dynamic team. In other words we care about bringing in an entrepreneurial thinker who is looking for opportunities to learn work hard and have fun.
What will you do
Below are some of the primary responsibilities you will be taking on in this role:
- Perform first level triage support via phone email and deskside;
- Assist with organizing our support ticket inbox to better field requests efficiently;
- Logging tickets in our Service Now ticketing system and ensuring that proper details and troubleshooting steps are input for level 2 escalations as needed;
- Assisting our Support Centre team with inoffice setups and moves as well as working with the senior members of the Support Centre team to assist with new employee setups;
- Meeting room technology setup and support Checking each meeting room to ensure all technology is online before meetings begin for the day. Working with Support Centre and Level 2 support for executive meeting setups and troubleshooting;
- Helping our team ensure that all printers are online and accessible on each floor of our Calgary office as well as remote sites;
- Assisting the team in keeping the IT storage room clean and organized. Ensure that new equipment received is logged and tracked in our asset management system;
- Project Support Support the Senior Support Centre team with any project deliverables from mobile phone deployments laptop refreshes software installs/uninstalls etc.
- Work with Support Centre staff and Office Services to coordinate equipment shipments and equipment retrievals for employee onboarding and offboarding;
- Other duties as assigned by your supervisor.
What type of experience should you have
These are some of the things that would make you stand out:
- Currently pursuing a diploma or degree in ITrelated studies.
- Some skills in computer support installation repair and software setup.
- Familiar with networking protocols (TCP/IP LAN/WAN) and hardware.
- Experience in configuring and troubleshooting iOS and Android email.
- Strong independent work ethic and a quick learner of new technologies.
- Excellent troubleshooting customer service and interpersonal skills.
- Wellorganized with strong communication and time management abilities.
- Experience with Windows 10/11 Microsoft 365 Teams SharePoint and OneDrive.
- Experience with generative AI tools is a plus.
Who are we
Dream Unlimited a leading developer of exceptional office and residential assets in Toronto owns stabilized income generating assets in both Canada and the U.S. and has an established and successful asset management business inclusive of $27 billion of assets under management across four Toronto Stock Exchange listed trusts our private asset management business and numerous partnerships. We also develop land and residential assets in Western Canada. Dream Unlimited expects to generate more recurring income in the future as its urban development properties are completed and held for the long term. Dream Unlimited has a proven track record for being innovative and for our ability to source structure and execute on compelling investment opportunities.
Our attitude and approach set us apart from our competitors. We are guided by our entrepreneurial spirit: we seize unconventional opportunities and try new things approaching every project with passion and care about our employees. We want everyone to have a rewarding career and to work with people they like so we provide exciting work opportunities open work environments and fun events. We hire constant learners so we make sure to provide them with learning and growth opportunities.
Thanks for reading all the way through! We cant wait to meet you.
Dream Unlimited is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process please let us know and we will work with you to meet your needs.
Required Experience:
Intern
Employment Type
Full-Time
