IT Help Desk Technician {S}
IT Help Desk Technician {S}
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Salary Not Disclosed
1 Vacancy
Job Description
ARKA Group L.P. (ARKA) is an advanced technologies company serving the U.S. military intelligence community and commercial space industry delivering nextgeneration solutions to support the national security space enterprise. Built on more than six decades of excellence ARKA brings modern approaches and a culture of innovation to the challenges of today.
Join the ARKA team to learn how Beyond Begins Here. Discover your next career opportunity now!
Position Overview:
The IT Help Desk Technician will be part of the Service Desk team who provides outstanding technical support to our enduser community. You will be responsible for diagnosing troubleshooting and documenting technical issues through onsite and remote support.
Responsibilities:
- Provide IT support through chat phone email in person and ticketing system
- Triage and respond to all requests in an appropriate and timely manner
- Document record and log work in the ticket system
- Facilitate onboarding and offboarding of users
- Maintaining inventory of IT equipment
- Installation configuration upgrade and maintain desktops laptops notebooks printers mobile devices and cell phones
- Assign file and folder permissions as needed
- Support various technologies including Windows Desktop/Server/Active Directory architecture Microsoft365 Collaboration suite (Outlook/Exchange email Teams collaboration etc.) and Multifactor authentication
Basic Qualifications:
- High School Diploma; bachelors in information technology Computer Science or related field preferred
- 2 years work experience in helpdesk support
- Knowledge of computer systems cloud applications and networks with various operating systems and solutions
- Excellent communication and documentation skills
- Customerfocused service orientation
- Ability to work independently with minimal oversight
- Proven knowledge of basic troubleshooting
- Strong problemsolving skills
- Security Certification
- Ability to obtain and maintain a TS/SCI with CI Poly U.S. Government Security Clearance
- Ability to work offhours on call rotation schedule
Location: Ypsilanti MI
Ypsilanti Michigan is artistic genuine and original.A college town and city located on the Huron River in Washtenaw County. Ypsilanti is all about community and making families new to the area feel right at home. From educational opportunities and local museums for all ages to accessible healthcare and transportation its a wonderful well known for its historical museums parks and historic districts as well as home to Eastern Michigan University. The University of Michigan and Michigan State University also are great institutions! Ann Arbor is close by and has many things including a bustling university town culinary hotspot and a tech hub with a walkable downtown that includes worldclass arts and culture. Located in southeast Michigans Lower Peninsula Ann Arbor lies at the center of a greater collection of communities in Washtenaw County. With so many thriving communities nearby Ann Arbor has become a cultural melting pot and urban oasis.
What We Offer:
- Comprehensive medical/vision/dental insurance packages
- Company contributions to qualified HSA accounts
- 401k retirement plan with industry leading company contributions
- 3 weeks of vacation accrual per year plus time off for sick leave and unscheduled life events
- 13 paid holidays
- Upfront tuition assistance for approved degree programs
- Annual bonus program based on company and employee performance
- Company paid life insurance AD&D ShortTerm and LongTerm disability insurance
- 4 weeks paid Parental Leave
- Employee assistance program (EAP)
EHS/Environmental Requirements:
This job operates in a professional office environment. While performing the duties of this job the employee routinely is required to use hands to keyboard communicate listen to and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 24 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply send a request to or contactand press 2 for Human Resources.
ITC & Security Clearance Requirements:
This position requires the ability to obtain and maintain a TS/SCI with CI Poly U.S. Government Security Clearance.
Visa Restrictions:
No visa sponsorship is available for this position.
Preemployment Screenings:
Employment with any ARKA companies in the U.S. is contingent upon satisfactory completion of several preemployment requirements to include a credit check background check and drug screen.
Equal Employment Opportunity and Affirmative Action:
ARKA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Required Experience:
IC
Employment Type
Full-Time
