IT Support Technician I/II
IT Support Technician I/II
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Job Description
Job Summary
As an IT Support Technician with TechCentral at Henry Schein One you will provide intermediate level technical support including basic and more complex troubleshooting for IT products and services to our dental office customers field technicians and field reps.
What You Will Do
- Provide technical support via phone email voicemail chat web forms and inperson requests
- Troubleshoot a wide range of ITrelated products including Windows OS servers desktops firewalls routers access points backup systems printers and healthcare technologies
- Resolve escalated issues from level one technicians as needed
- Document service request information accurately into our ticketing system according to established guidelines
- Participate in team meetings trainings and special projects as needed
Day in the Life
- Work at home remotely in the United States
- MondayFriday shifts starting at 7 8 9 or 10 AM Central Time
- Handle approximately 20 phone calls and close 10 tickets per day
- Provide IT support to dental practice customers (typically small businesses)
- Office environment with no special physical demands required
Technical Troubleshooting
- Hardware: desktops laptops tablets and servers
- Peripherals: printers scanners displays
- Networking: switches routers firewalls access points
- Operating Systems: Windows desktop and server
- Domain/user/software account management
- Virus/malware removal and update/patch deployment
- Backup systems and storage
Qualifications
What You Will Have
- 2 or more years of relevant IT support experience or a combination of education and experience
- Intermediatelevel knowledge of various IT systems and tools with advanced skills in one or more specialized areas
- Excellent customer service time management multitasking and conflict resolution skills
- Strong attention to detail analytical thinking and problemsolving ability
- Clear and professional written and verbal communication skills
- Ability to collaborate effectively and lead small projects when needed
- Capability to suggest and support continuous improvement initiatives
Nice to Haves
- Associates or Bachelors Degree in an IT related field
- IT certifications (i.e. CompTIA Microsoft etc.)
The posted range for this position is$20 to $23 per hour for a Tech I and $23 to $26 per hour for a Tech IIwhich is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Sick Leave (if applicable) Paid ParentalLeave Short Term Disability Income Protection Work Life Assistance Program Health Savings and Flexible Spending AccountsEducation Benefits Worldwide Scholarship Program Volunteer Opportunities and more
About Henry Schein One
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage worklife balance.
One of many reasons why Henry Schein One leads the industry is because of our products services and most importantly our people.
In 2022 Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:2022 Best Companies to Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Required Experience:
Junior IC
Employment Type
Full-Time
