Temporary Help Desk Agent
Temporary Help Desk Agent
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Job Description
Position Description
Help Desk Agents are responsible for:
Duties and Responsibilities:
- Learning all election content outlined in the Help Desk manual.
- Providing excellent customer service to the election workers of Harris County.
- Helping other election departments as needed. (projects/ Front desk backup)
- Must be able to multitask. (speak on phone type on computer read from manual)
- Arriving on time for shift.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please call (713)or email
Requirements
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
- One (1) year customer service experience.
Knowledge Skills and Abilities:
- Must be able to work under stress and able to work without direct supervision.
- Knowledgeable of the general operations of an election and the Harris County website.
- Be professional and have good interpersonal skills.
- Computer literate proficient in Microsoft Office suite can type 30 words per minute and be willing to learn new computer programs and applications.
- Must have the ability to prioritize tasks and possess excellent communication skills.
- Understands and can explain the ePollBook application and the voting process.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Bilingual Chinese Vietnamese or Spanish preferred.
General Information
Position Type and Typical Hours of Work:
Temp Fulltime Position End Date:06/05/2026
- Days and hours of work are cover every day of the week though individuals are normally not scheduled to work more than 5 days a week.
- 3035 hours per week with the possibility of 4050 hours in highneed time periods.
- Work week 5 days a week must be able to work weekends.
- During election: shifts range from 8 10 hours.
- Three mandatory days in the election shifts will range from 14 20 hours.
Salary:
$17.00 Hourly
Work Environment and Physical Demands:
Temporary position. (seated at desk in warehouse)
This job is primarily a sedentary role walking and standing are required only occasionally.
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body.
Location:
15600 Morales Rd Houston TX 77032
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
