QC Manager, Hardlines

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We dont chase trends and we dont sell everything. Were expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. Were committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company cofounded by a team that has extensive experience in retail technology and building early stage companies. Youll work with a team of worldclass talent from Stanford GSB Google D.E. Shaw Stitch Fix Urban Outfitters Wayfair McKinsey Nike etc.

RESPONSIBILITIES:

• Collaborate with Quality Assurance Sourcing Merchandising and most importantly the suppliers to embed quality checkpoints at an early stage to ensure the quality of the products throughout the whole process.
• Lead supplier quality and compliance assessment and guiding the supplier on best practices.
• Lead the interpretation of inprocess and analytical data to make quality evaluations recommend actions for improvements and assure resolution.
• Be able to present onsite to supervise supplier QC personnel or selfperform QC actions for troubleshooting or continuous improvement.
• Conduct regular inspections and audits to identify and address quality issues promptly.
• Collaborate with stakeholders to resolve qualityrelated issues and implement corrective actions as needed.
• Be responsive to the customer complaints related to Product Quality & accordingly address the issues to the suppliers & suggest remedies.
• Proactively responding to all the Quality & returns related communications and closely monitoring quality to reduce the Return percentage.
• Utilize and apply basic dataanalysis tools such as SPC and Pareto Charts in review of data to drive process and/or continuous improvement.
• Support the implementation of Quality Management System with HQ Quality Assurance.

REQUIREMENTS:

• Bachelors degree in science or engineering or relevant field
• 8 years of proven experience in quality control. Ideally in furniture or home goods industries.
• Quality control experience in a manufacturing environment and/or field quality experience would be a plus.
• Strong knowledge of quality control methodologies tools and best practices.
• Strong communication and interpersonal skills with the ability to collaborate effectively across different partners
• Be able to travel >50% of the time
• Demonstrated auditing and corrective action proficiency.
• Demonstrated record of successfully assessing and determining the impact of current and potential regulatory compliance issues.
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.
• Excellent problem solving and decisionmaking skills.

Security Advisory: Beware of Frauds

At Quince were dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone in person or through the approved platforms Google Meets or Zoomnever via messaging apps or other calling services. Offers are meritbased communicated verbally and followed up in writing. If personal information is requested to initiate the hiring process rest assured it will be through secure and protected means.