Ticket Booth Agent | City Cruises Norfolk (must have Friday-Sun availability)
Ticket Booth Agent | City Cruises Norfolk (must have Friday-Sun availability)
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Salary Not Disclosed
1 Vacancy
Job Description
City Cruises is seeking a Ticket Booth Agent for our operation in Norfolk VA.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you
About the Opportunity:
The successful Ticket Office Agent will warmly greet guests and distribute boarding passes answer questions diligently collect payments and vouchers and make reservations while maintaining an upbeat attitude.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
Essential Duties & Responsibilities:
- Receive passengers and inform them about boarding procedures; print sort and distribute boarding passes to passengers
- Address guests by name and recognize their special occasions
- Explain products or services and prices and answer questions from customers
- Collect outstanding balances for reservations and collect payment vouchers from third party distributors
- Make and confirm cruise reservations using telephones faxes mail and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
- Resolve customer complaints regarding booking ticketing and special boarding needs
- Contact guests about changes to their cruise date time or departure location
- Additional job duties as assigned
Minimum Qualifications:
- High school diploma or equivalency is required
- Must have a minimum of 1 year customer service experience
- Required to use computers and computer applications such as Microsoft Word & Excel
- Must have excellent oral communication skills expression listening and comprehension
- Must be able to read and write English; will be required to enter transcribe and/or maintain information such as special requests and cruise manifest information in electronic form
- Cash handling / basic math skills are required; agents collect money from guests and return proper change
- Must meet minimum state age requirements
- Must be reliable responsible and dependable
- Must possess a service orientation
- Must be careful about details and thorough in completing tasks
- Must deal calmly and effectively with highstress situations
The RESPECT Service Systemembodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race color religion national origin sex age sexual orientation gender identity or expression mental or physical disability status as a protected veteran or other characteristics prohibited by applicable law.
The Company participates in the EVerify program in certain locations.
Required Experience:
Unclear Seniority
Employment Type
Full Time
