Head of Web Digital Experience
Head of Web Digital Experience
Posted on :
12-05-2025
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1 Vacancy
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Head of Web Digital Experience
Why We Have This Role
At Qualtrics Exceptional digital experiences are central to our mission of bridging experience gaps for both our clients and their customers. The Head of Web Digital Experience will spearhead our efforts to enhance and innovate our web presence ensuring a seamless engaging and intuitive experience for users at all levels. This role is pivotal for driving our online strategy promoting our brand and creating lasting relationships through a usercentric approach to digital design and functionality.
How Youll Find Success
- Deeply understand digital user experience principles and demonstrate a passion for datadriven decisionmaking.
- Lead a talented team of web product managers and UX designers while collaborating with stakeholders and championing the voice of the customer.
- Continuously analyze website performance user feedback and industry trends to enhance our digital ecosystem.
- Promote a usercentric approach throughout the design process to ensure a seamless and engaging experience.
- Contribute to the overall growth of the business by driving initiatives that create exceptional digital experiences.
How Youll Grow
- In this dynamic role you will directly contribute to the companys financial success by leading initiatives that create exceptional digital experiences.
- By focusing on seamless and engaging online interactions you will drive prospect conversion and cultivate strong customer loyalty.
- Your strategic direction and the work of your team will be instrumental in unlocking significant growth opportunities for the company through an enhanced web presence.
- Your impact will shape both user experiences and your career trajectory.
Things Youll Do
- Lead the vision strategy and execution of the companys web digital experience initiatives.
- Manage a team of web product managers and UX designers to develop and optimize web user experience functionality and information architecture improving engagement and satisfaction.
- Collaborate with analytics brand marketing and engineering teams to ensure alignment and cohesion in digital efforts.
- Work closely with web development to build digital experiences and create a strategic roadmap for both the front and back end of
- Set goals and report on KPIs for the global website for awareness conversion and pipeline
- Develop and implement innovative website functionality that enhances user value and achieves business objectives.
- Conduct usability tests gather insights and implement learnings in a timely manner.
- Stay updated with industry standards and emerging technologies to keep our digital presence at the forefront.
- Foster an environment of innovation and creativity within your team encouraging professional development and collaboration.
- Set and maintain SLAs for standard web production implement process and project management frameworks to improve operational efficiencies
What Were Looking For On Your Resume
- Required Experience:
- 7 years of experience in digital experience design web development or product management with a focus on user experience and customer engagement.
- Proven track record of leading crossfunctional teams specifically managing teams of web product managers and UX designers.
- Strong analytical skills with experience in utilizing web analytics tools (e.g. Google Analytics Adobe Analytics) to inform decisions.
- Deep understanding of UX/UI design principles accessibility standards and best practices.
- Excellent communication skills with the ability to inspire and engage diverse stakeholders.
- Nice to Have:
- Experience in SaaS or technologyfocused companies.
- Familiarity with Agile methodologies and project management tools (e.g. Jira Asana).
- Background in data science or experience with A/B testing and conversion rate optimization.
- Knowledge of SEO best practices and digital marketing strategies.
What You Should Know About This Team
- Our team is passionate about creating meaningful digital experiences that resonate with our users. We thrive in a collaborative and creative environment where innovation is encouraged and every voice is valued.
- As part of the larger Qualtrics community we are dedicated to fostering a culture of transparency inclusiveness and continuous learning.
- We prioritize teamwork and open communication empowering each member to contribute ideas and solutions that drive our digital initiatives forward.
Our Teams Favorite Perks and Benefits
- Competitive salary and equity packages.
- Flexible working arrangements and a healthy worklife balance.
- Comprehensive health dental and vision insurance.
- Generous paid time off and wellness programs.
- Professional development opportunities including training and conferences.
- A vibrant company culture with events activities and teambuilding experiences.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the onestop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics upcoming events behindthescenes stories from the team interview tips hot jobs and more. No spam we promise! Youll hear from us two times a month max with fresh totally tailored info so be sure to stay connected as you explore your best role and company fit.
Required Experience:
Director
Employment Type
Full Time
Key Skills
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