Site Reliability Engineer (Data)
Site Reliability Engineer (Data)
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Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Job Posted: May 9 2025
Location: Americas
Hi there! Are you passionate about building reliable systems that help data teams thrive at scale
Zapier is looking for a Site Reliability Engineer to join our Data Platforms team. In this role youll work alongside our existing SRE to level up the reliability observability and operational maturity of the modern data stack that powers internal products and customer facing across Zapier. From orchestrating workflows in Databricks to tuning performance in our data infrastructure youll play a key role in keeping our data ecosystem healthy scalable and developerfriendly.
About You
Youre experienced but still growing. You have 4 years of experience in Site Reliability Engineering roles. Youve worked in production environments solved real incidents and shipped platform improvementsbut youre also eager to learn and grow alongside a thoughtful distributed team.
You know the cloudand how to keep it healthy. Youre familiar with cloudnative architecture and services (we use AWS). Youve helped teams build and maintain reliable workflows using tools like Terraform and you understand the tradeoffs behind infrastructure decisions.
Youre observability and incidentdriven. You know how to detect issues before customers feel them. You believe in rich metrics structured logs and smart alerting. Youve contributed to incident response processes and helped teams learn from failure.
You bring an automation and AIfirst mindset. Youre not afraid to write code (Python TypeScript or Bash are all great) and believe deeply in Infrastructure as Code. You lean into tools automation and AI to reduce toil improve deployment confidence and free up teams to focus on meaningful work. Youre are open to experimenting with AI tools to decrease toil and increase your impact.
Youre a strong communicator in a remotefirst world. You can clearly describe problems propose solutions and write clean documentation others can follow. Youre comfortable collaborating asynchronously with crossfunctional teams and support partners.
Things Youll Do
Level up reliability for our modern data stack Help support and evolve our data platforms (including Databricks Airflow and our LLMOps tooling) with reliability best practices and clear operational standards.
Improve observability and alerting Partner with engineering teams to implement monitoring and alerting that supports ownership reduces noise and improves incident response metrics like MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve).
Automate and optimize operations Build and maintain infrastructureascode job orchestration logic and internal tooling that reduce manual intervention and improve system resilience.
Participate in oncall and incident response Share in our oncall rotation (one week per quarter) and work alongside others to improve postmortems retrospectives and mitigation strategies.
Contribute to security and compliance readiness Help evolve our access controls auditability and deployment practices in support of growing needs like sensitive Data security compliance.
Be a partner not a gatekeeper Work closely with Data Engineers ML Engineers and Backend Engineers to ensure platforms are reliable and empowering to use.
Bonus Points
(Not required but nice to have!)
Experience with tools like Airflow Databricks or Kubernetes.
Experience with Databricks administration cost governance or workspace security
Familiarity with data lake architecture (e.g. Delta Lake Unity Catalog)
Exposure to compliancedriven environments (HIPAA SOC 2 etc.)
Demonstrated AI fluencywhether its applying AI for troubleshooting documentation automation or infrastructure tooling
How to Apply
At Zapier we believe that diverse perspectives and experiences make us better which is why we have a nonstandard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few indepth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.
After you apply you are going to hear back from useven if we dont see an immediate fit with our team. In fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!
Zapier is an equalopportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.
Zapier prioritizes the security of our customers information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .
Application Deadline:
The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.
Even though were an allremote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Employment Type
Full-Time
