2025 US Open Ticket Office Client Services Representatives
2025 US Open Ticket Office Client Services Representatives
Posted on :
12-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-05-2025
Job Description
In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the followup screen.
Who We Are
It takes the most talented people to put on the worlds greatest tennis event. The US Open Tennis Championships is one of the highestattended annual sporting events in the world. Each year for three weeks in the late summer the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined spectacular and has become a worldwide popculture destination. With more than 1 Million onsite visitors 200 million television viewers worldwide close to 40 million online visits and more than 2 billion social media engagements in 2024 why not come and enjoy the thrill and excitement of working with our team
We are seeking Seasonal Ticket Office Client Services Representatives who play an essential role in the US Open guest experience.
The Role
To provide customer service and enhance the USTAs image by following customer service policies and procedures
- Respond to general customer inquiries invoice questions and customer complaints by phone email and chat in a prompt efficient and professional manner
- Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office
- Provide all guests with ticket access info plan information and mobile delivery
- Skillfully interact with fans of the US Open and USTA Staff to provide a positive experience
- Assist Ticket Staff with various projects. Projects may include:
- tracking and reporting of ticket sales and/or availability
- shipping through FedEx shipping system
- price checking
- Other duties as assigned
Who You Are
- Available to work for the full duration of the US Open tournament
- Must be able to work 12 hour shifts and be available days nights and weekends
- Ability to learn quickly and work efficiently and computer proficient to access/update
customer records - Working knowledge of Google Suite and Microsoft Word Excel and PowerPoint
- Maintain a positive outgoing demeanor adhering to the core expectations of our team at all
times and possess ability to work as part of a team and get along with coworkers - Ability to remain calm and focused in a fastpaced environment and during stressful
situations - Arrive for shift on time neatly groomed and in a clean pressed wellmaintained uniform
- Willing and comfortable working part of daily shift outdoors in various weather conditions in
late August/early September - Personable and proactive in providing assistance to all guests with the highest level of
customer service - Excellent communication skills with thorough understanding of written and spoken English
Preferred Qualifications
- Experience working in a ticket office for major sporting event team or venue
- Previous experience working in hospitality sales or in a call center
- Bilingual is a plus but not necessary
- Knowledge of ZenDesk Ticketmaster Archtics (or similar ticketing system)
What We Offer
Compensation: This is a nonexempt position with an hourly rate of $18.00.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open allowing you to enjoy meals onsite during your shift.
Exciting Work Environment: Be part of a dynamic team at a worldclass venue contributing to an unforgettable experience for players staff and fans.
Come One Come All
We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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