Account Manager

SilverTech is looking for an Account Manager to join our team and drive strong lasting client relationships. In this role youll manage daytoday communications build rapport with client contacts and advocate for both client goals and internal processes. Youll deliver value by offering strategic recommendations introducing new services and features and helping solve critical business challenges. The ideal candidate will thrive

• Key point of contact for the client and internal leadership.
• Organize the client facing status of all projects through the use of available tools templates and technologies and engage in regular communication/meetings with your clients.
• Coordinate and lead all client meetings including necessary team members.
• Attend internal status meetings or meet with project managers to prepare for external client meetings.
• Take detailed notes during client meetings which include action items that can be understood by the project team and deliver these within 24 hours.
• Manage client expectations through proactive communication and scope management. This may include modifying the originally sold scope to better align to the customer needs as we engage and learn more about overall goals budgets and requirements.
• Ensure the successful completion and/or resolution of all client requests in a timely manner.
• Build and maintain strong longlasting client relationships.
• Maintain high levels of client satisfaction and retention rates.
• Understand the clients business goals and objectives in order to act as a strategic partner and proactively plan how we can help them achieve their goals.
• Forecast and track key account metrics on a weekly/daily basis.
• Seek opportunities to upsell and crosssell clients to broaden the overall agency/client relationship (i.e.; SEO PPC content creation and other ongoing services)
• Prepare reports on account status in order to effectively manage up to leadership.
• Build and maintain a relationship with internal teams such as Project Management Strategy Digital Marketing and Engineering.
• Approach account management with an eye for amazing customer service and how to generate organic growth opportunities.
• Participate in new business pitches when necessary.
• Grow accounts year over year based on goals assigned by leadership.
• Remain current on partner available training and certifications such as sales or marketing certifications.
• Clear understanding and ability to provide CMS training or demos for the current platforms supported by SilverTech.
• Responsible for keeping projects within scope based on information provided by the project team and having conversations with clients when applicable.
• Expand SilverTechs reach and influence within each account.
• Provide strategic oversight on all engagements to ensure results are aligned with clients vision and goals.
• Cover PM responsibilities when they are out on PTO.
• Facilitate meetings with strategy to develop project plans relating to retainer backlogs.
• Responsible for the development and delivery of change requests.
• Ensure quality assurance of all deliverables before passing over to the client.
• Manage multiple clients at any given time.

What you Need to Succeed

• BS/BA in marketing business management communications or related field or equivalent experience.
• Minimum 5 years of experience in account management or account servicing position ideally in the agency or digital space
• Basic understanding of web technologies website development and/or CMS is a plus.
• Strong written and verbal communication skills. Know how to build a client presentation and have confidence presenting it.
• Comfort with a facepaced environment and managing multiple work streams.
• Comfortable working with key stakeholders at all levels of an organization (internally and externally) including executive and Clevel.
• Strong understanding of common business challenges.
• Ability to travel 510% to client sites for meetings is required.

Benefits

• Competitive health packages.
• 401k company match.
• Flexible schedules.
• Hybrid workweek.
• Unlimited PTO after 5 years.
• Your birthday off.
• A full company shutdown between Christmas and New Years.
• Regular learning & development opportunities.
• Monthly companyprovided lunches.
• A fun collaborative and innovative team that actually likes working together.
• Cuttingedge technology and creative freedom.
• Regular crew events outings and more!
• We believe in career growth and will help you get where you want to go.

Who We Are

We are an awardwinning digital experience agency with offices in New Hampshire and Indianapolis that thrives on combining big ideas and creative tech to solve todays most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team values and the individuals who have led the agency since its inception in 1996 at

Our Vision

To create unparalleled experiences that enhance the human connection.

Our Values

• Passionate We take pride in our craft and go all in for our clients.
• Authentic We keep it realhonesty integrity and transparency always.
• Curious We never stop learning or pushing creative boundaries.
• Connected We collaborate trust and grow together.

SilverTech Inc. is an equal opportunity employer.

We participate in EVerify for all employees This Employer will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I9 to confirm work authorization. Employers may not use eVerify to prescreen job applicants and may not limit or influence the choice of documents presented for use on the Form I9