drjobs Scheduling Coordinator - Scheduling & Dispatch

Scheduling Coordinator - Scheduling & Dispatch

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1 Vacancy
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Job Location drjobs

Lehi, UT - USA

Monthly Salary drjobs

$ 18 - 21

Vacancy

1 Vacancy

Job Description

Scheduling Coordinator Scheduling and Dispatch

About WeLink

WeLink is a nextgeneration wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patentpending approach to network deployment that allows us to deploy fiberlike networks faster and more costeffectively than anyone else.

We were founded by experienced fixedwireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world join us.

Job Description

WeLink is looking for a scheduling coordinator to help coordinate the activities of our field teams to ensure complete customer satisfaction. Our Scheduling Coordinators are responsible for maintaining the schedule of 1020 technicians updating ticketing systems and our CRM and communicating with customers to confirm appointments or reset expectations.

Essential Job Functions

  • Schedule appointments and work orders needed to maximize tech productivity.
  • Responsible for creating work orders providing status to the customer and following up with technicians.
  • Complete daily reports.
  • Act as a liaison between sales representatives technicians and customers.
  • Ensuring technician efficiency in the field through quick responses.
  • Scheduled Hours: TuesdaySaturday 8:00am 5pm
    • Variable hours
    • TuesdayFriday 8am5pm
    • MarchOct Saturdays: 10am7pm MST
    • NovFeb Saturdays 8am5pm MST

Experience/Qualifications

  • Detailoriented
  • Great communication skills
  • Great organizational skills
  • Ability to learn quickly
  • Flexibility and creative problem solving
  • Experience with Salesforce Slack Google Suite Amazon Connect is preferred
  • Previous experience working in a team environment

Benefits

  • Medical ( HSA company contribution)
  • Dental
  • Vision
  • Long Term Disability
  • Short Term Disability
  • 401(k) with a company match
  • PTO
  • 10 Paid Holidays

Candidates may work remotely in any of the following states: AR AZ CA CO CT DC FL HI IN MA MN MO NC NV NY OK PA TX TN UT VA WA

*We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals regardless of race color religion sex national origin disability age or any other status protected by applicable law.


Required Experience:

IC

Employment Type

Full-Time

Company Industry

About Company

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