Sr. Application Support Analyst - ePermitting
Sr. Application Support Analyst - ePermitting
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$ 94128 - 160272
1 Vacancy
Job Description
Facilitates the support and maintenance of LOB applications Supports issue resolution tasks related to the enhancement of Commissions LOB applications Ensures the satisfactory delivery of ongoing userrequested enhancements to LOB systems Leads application retirement planning and support activities Provides leadership and handson support for business/functional requirements development in the LOB functional area(s) Leads the functional configuration tasks and activities for software implementation projects Collaborates with area subject matter experts to discover define assess and document business needs and requirements Supports the WSSC Water inhouse software development and COTS implementation determining user requirements and desired outputs including migration to next generation technology Develops maintains and enhances custom database programs to comply with business needs and requirements Collaborates with COTS (application) vendors to troubleshoot system issues track support tickets to closure install patches and software releases Develops detailed functional design specifications that include process flow and report formats along with the supporting business logic required to implement relative system requirements Analyzes operational data to identify system/operational problems and provide resolution processes Develops test case scenarios and coordinates system testing Identifies the technology risks on a project and communicates credible scenarios/feasibility issues to the supervisor
Work Schedule
Monday Friday 8am 5pm Requires occasional weekend application support and testing.
Required Experience:
Senior IC
Employment Type
Full-Time
