Financial Aid Director
Financial Aid Director
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Salary Not Disclosed
1 Vacancy
Job Description
This leadership role is performed onsite in Orchard Park NY.
The Financial Aid Director is responsible for managing and overseeing all financial aid operations for our Online Education Campus located in Orchard Park NY. The Director ensures that Financial Aid processes are carried out efficiently effectively and in compliance with federal and state regulation and institutional policy. This position requires a dynamic leader who is not only skilled in Financial Aid administration but also committed to creating a supportive accessible and transparent Financial Aid experience for all online students.
Working in coordination with leadership peers the Online Financial Aid Director will provide strategic direction and supervision of the Financial Aid Team and develop operational policies and procedures consistent with institutional policy. This role requires the ability to adapt to a fastpaced environment and a dedication to continuous professional development to stay current with industry standards and best practices.
Essential Duties and Responsibilities:
Leadership & Team Management
- Supervise daily operations of financial aid staff including customer service new and continuing student advisors and verification teams.
- Recruit hire and conduct performance evaluations for staff.
- Ensure ongoing training and professional development for the financial aid team.
- Maintain high customer service standards for students and internal departments.
Financial Aid Operations & Compliance
- Oversee financial aid disbursement and cash management ensuring timely packaging.
- Develop and implement procedures to ensure the efficient operations of online financial aid.
- Ensure appropriate systems and controls are inplace and monitored to ensure the campus remains in full compliance with all applicable agreements.
- Responsible for managing institutional quality review and federal audit processes pertaining to the online campus.
Student Support & Financial Counseling
- Ensure proper processes and guidelines are followed to advise students on financial aid options financial literacy and regulatory requirements.
- Communicate students rights and responsibilities regarding aid programs.
- Ensure highquality customer service and meet call quality assurance objectives.
Collaboration & Reporting
- Coordinate with the Business Office for proper cash management.
- Ensure accurate and timely reporting of Drops and R2T4s processes are followed.
- Prepare financial aid reports for leadership meetings.
- Manage scholarships and institutional grants within budget guidelines.
Strategic Initiatives & Institutional Support
- Participate in campus management team efforts to enhance student support and enrollment outcomes.
- Adapt financial aid processes to align with institutional goals and regulatory changes.
College Competencies:
- Accountability adaptability and strategic decisionmaking.
- Strong teambuilding and coaching abilities.
- Emotional intelligence and resilience under pressure.
Qualifications:
- Bachelors degree required; Masters preferred.
- 57 years in financial aid with 5 years managing teams of 20 staff.
- Strong leadership customer service problemsolving and communication skills.
- Proficiency in Microsoft Office and financial aid systems.
Physical Demands and Work Environment:
- Primarily officebased; requires sitting computer use and occasional lifting (up to 10 lbs).
- Must be able to communicate effectively in person and via phone.
Position Status: Exempt
Work Hours: MondayFriday (8 am5 pm) some evenings & weekends
Reports To: Vice President of Online Operations
Location: Orchard Park NY (Onsite)
Background Check or Licensing Requirements:
This position requires a background check.
Starting Salary Range: $120000 $140000 per year
Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidates actual base pay for this role will take into account a wide range of nondiscriminatory factors including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Required Experience:
Director
Employment Type
Full-Time
