Helpdesk Technician, NOC Tier 1
Helpdesk Technician, NOC Tier 1
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USD 35000 - 40000
1 Vacancy
Job Description
Patriot LLC is looking for a Helpdesk Technician NOC Tier 1 to support our clients mission..
Functional Responsibilities:
Receive and resolve Level 1 requests via phone email and Service Now ticket system; escalate alerts to appropriate personnel.
Provide Tier I support to resolve problems on internal and customer systems and escalate problems to Tier II/III support.
Escalate and communicate customer issues and network related alerts to Level 2 NOC staff management and administration as defined by policies and escalation procedures.
Interface between customers/engineers vendors/providers leveraging Remedy while managing network operations using various network management tools.
Monitor network appliances/infrastructure servers operating systems software applications and hardware.
Monitor system availability and performance tools. Work as a team member to meet or exceed service level targets.
Demonstrate exceptional oral and written communications including customer service skills with attention to detail; ability to multitask efficiently; work independently and/or as a part of a team with capability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
Knowledge of Windows & Mac hardware and software products for troubleshooting efforts.
Managing and supporting enduser devices such as desktop systems and other peripheral equipment.
Perform physical inventory validation as requested
Other duties as assigned
REQUIREMENTS
U.S. Citizenship
13 years of experience as a Help Desk Technician
Possesses a range of skills and knowledge in computer hardware and software
Extensive experience supporting Microsoft based platforms (Windows 7 or higher Active Directory Microsoft 365 Office Productivity Suite)
Proficient in Remote Desktop services and Active Directory management
Knowledge of Windows & Mac hardware and software products for troubleshooting efforts
Managing and supporting enduser devices such as desktop systems and other peripheral equipment
Working knowledge of Service Now
Asset Lifecycle Mgmt./Maint.
Experience in understanding VPN and LAN/WAN network troubleshooting
Understanding of internet security and data privacy principles
Benefits
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays
Candidate must have excellent written and oral communication skills and a customer satisfaction attitude. Experience with Remote support remote support tools and Service Now is desired.
#ZR
Patriot LLC is committed to a drugfree workplace. As such the Company conducts preemployment reasonable cause random and contractmandated testing in accordance with federal and state law.
Patriot LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status or any other protected class.
To request accommodations for the application process please contact or call.
About Patriot LLC:
Patriot LLC (Patriot) located in Columbia Maryland is an established privately held government and commercial services Contractor with dedicated employees who bring relevant responsive and adaptive solutions to our customers.
In 2014 Patriots CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.
In 2013 we received the Baltimore Business Journals award for being the largest veteran owned business based in the Baltimore area. In 2012 we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.
In 2011 we received the Best of Maryland Award. Today with multiple government and commercial Programs our Core Competencies have evolved in several key operational technical and program support areas.
As a valueadded partner we provide our government and commercial customers with the quality assurance performancebased and program management credentials required for a maximum Return on Investment (ROI) and sustainable strategic advantages for both the short and long terms.
Lastly as a verified ServiceDisabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE) Patriot is committed to delivering the highest quality personnel most innovative approaches wrapped in stateoftheart solutions using the latest and most advanced technologies available.
As required by Executive Order 14042 government contractor employees are required to be fully vaccinated against COVID19 regardless of the employees duty location or work arrangement (e.g. telework remote work etc.) subject to such exceptions as required by law. If selected you will be required to be vaccinated against COVID19 and submit documentation of proof of vaccination by November 24 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.
Company website: address: 9520 Berger Road Suite 212 Columbia MD 21046
Required Experience:
Manager
Employment Type
Full-Time
