Member Specialist
Member Specialist
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Job Description
Position Summary...
What youll do...
Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
Provides member service by maintaining selfcheckout area; resolving member issues and concerns; promoting Sams Club products and services; providing guidance and support to members regarding selfservice technology; processing member purchases; assisting with payments returns refunds and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing selfcheckout area.
Assists with securing and safeguarding Sams Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork logs and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
Complies with company policies procedures and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies data and resources; collaborating with managers coworkers customers and other business partners; identifying priorities deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change difficulties and feedback.
At Sams Club we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet!
Health benefits include medical vision and dental coverage
Financial benefits include 401(k) stock purchase and companypaid life insurance
Paid time off benefits include PTO parental leave family care leave bereavement jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.
Live Better U is a company paid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see at The hourly wage range for this position is $17.00 to $24.70* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule facility season or specific work performed. Multiple premiums may apply if applicable criteria are met. Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications. Primary LocationMinimum Qualifications...
Preferred Qualifications...
Required Experience:
Unclear Seniority
Employment Type
Full-Time
