Outreach Specialist / Case Assistance Worker
Outreach Specialist / Case Assistance Worker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Outreach Specialist/Case Assistance Worker
Job Description
Organizational Summary
Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years Union Settlement has provided critical and innovative programming to children youth families and older adults. As a pioneer of the settlement house movement Union Settlement continues to meet the needs of the everchanging East Harlem community through its core programs. Through these programs New Yorkers gain opportunities develop skills and become empowered to pursue and achieve their dreams.
Today Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlements current programmatic portfolio includes 8 core program areas: Early Childhood Education Youth Development & Opportunity (including after school programs) Family Services (including the Family Enrichment Center and the Family Childcare Network) the East Harlem Community Partnership Adult Education Comprehensive Mental & Emotional Healthcare (Mental Health Services) Aging Health & Wellness Services (Older Adult Centers) and Economic Development. Union Settlement serves more than 10000 individuals and nearly 1000 businesses every year.
Strengthened by a dynamic diverse and collaborative workforce of more than 350 employees Union Settlement also serves as a connector convener and advocate for East Harlem and its partners. To learn more about Union Settlement visit
Position: Outreach Specialist/Case Assistance Worker
Department: Older Adult Services
Reports to: Director of Older Adult Services
Hours: FullTime
Salary:$18.00 $21.00 per hour
FLSA: NonExempt
Location:Onsite
PositionSummary:
The Outreach Specialist/Case Assistance Worker key role is to reach and serve East Harlems growing Chinese senior population. The Outreach Specialist / Case Assistance Worker is responsible for organizing and participating in outreach activities throughout the five Union Settlement Senior Centers and providing case assistance services to senior participants.
Responsibilities:
- In consultation with the Center Directors identify plan periodic activities at the different senior center locations for Chinese Participants.
- Conduct periodic outreach at strategic locations and events that may attract Older Adults.
- Provide support services to clients including but not limited to the following areas:
- Refer clients who need case management or other indepth services to appropriate resources.
- Provide information and referrals for Medicare and Medicaid eligibility and enrollment. Provide general assistance participants enrolled in these programs as well.
- Provide information and referrals for Social Security eligibility and benefits collection.
- Provide information and assistance to obtain Food Stamps.
- Provide information and referrals for housing services.
- Provide information and assistance for Energy Share and other utility assistance programs.
- Provide information and referrals for the Meals on Wheels program.
- Provide translation services.
- Provide participants with assistance with correspondence understanding and paying bills and making appointments.
- Provide assistance for additional benefits and entitlements.
- Conduct intake and reassessment for Center participants. Assess participants eligibility for benefits and services under various programs for the aging.
- Provide followup case assistance related to entitlement and benefits as needed and
- Maintain complete and accurate case records.
- Conduct outreach (phone calls etc.) to all clients who are absent from the center for extended periods to determine the reason for absences as well as to check on their wellbeing and satisfaction with the Center.
- Advocate on behalf of seniors with social service and government agencies and mediate as needed with those agencies.
- Attend appropriate training programs as requested by supervisor.
- Compile statistics prepare reports and keep attendance and other required records.
- Additional duties as assigned by supervisor.
Qualifications:
- Bilingual (English/Chinese) required.
- Bachelors Degree in Social Work Human Services or related field with experience working with aging populations preferred; or 60 college credits and four years demonstrated experience working with aging populations.
- Demonstrated experience with Chinese aging populations.
- Demonstrated experience with working as a member of an interdisciplinary team.
- Strong verbal written clerical organizational and problemsolving skills.
- Demonstrated ability to perform multiple tasks effectively in a fastpaced challenging and constantly changing environment.
- Excellent computer skills.
- Excellent interpersonal skills.
- Knowledge of East Harlem community and health/service networks and resources in East Harlem a plus.
CO RECOMPETENCIES
- LeadingOthers:Createsasenseofurgencythroughouttheorganizationontheimportanceofachievingoutcomes.Inspiresinfluencesandenablesteammemberstoreachtheirgoals
- Facilitating Change:Approacheschallenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlements goals.
- ManagingPerformance:Evaluates and revises goals semiannually with the team. Provides consistent supervision anddocumentsperformancehighlightsandconcerns
- ApplyingandDevelopingExpertise:Embraces and leads the team to achieve milestones.Seeksandsupportsprofessionaldevelopmentopportunitiesforteammembers.Managesfinancesandbudgets effectively
- CommunicatingandCollaborating:Listens well and actively engages with others with honesty and integrity and holdsteamaccountabletothesamestandard
Union SettlementsDiversityEquity&InclusionCommitment
Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race color religion marital status age national origin physical or mental disability gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
