Knowledge & AI Content Associate
Knowledge & AI Content Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1500 companies in the US & UK to deliver a new kind of learning thats transforming todays workforce.
Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI data and tech skills. Multiverse learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.
In June 2022 Multiverse announced a $220 million Series D funding round coled by StepStone Group Lightspeed Venture Partners and General Catalyst. With a postmoney valuation of $1.7bn the round makes the company the UKs first EdTech unicorn.
But we arent stopping there. With a strong operational footprint and 800 employees globally we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity for everyone.
The Opportunity:
Be at the forefront of our AIfirst support strategy as a Support Knowledge and AI Content Associate! In this newly created role youll be pivotal in building and curating the userfacing knowledge that powers both our AIdriven instant answers and our searchable knowledge base. Youll bridge the gap between human expertise and AI efficiency directly impacting user experience and support effectiveness. If youre passionate about UX content creation the application of AI in support and creating usercentric conversational solutions we want to hear from you.
Key Responsibilities:
Youll craft and structure content for our learner and clientfacing knowledge base ensuring its easily understandable for both human users and AI systems.
Youll execute knowledge management processes including collaborating with teams across departments to review and update existing content guaranteeing its accuracy and consistency.
Youll analyse (sometimes vague) product process and policy change documentation asking pertinent questions to allow you to transform this into clear complete and accurate usercentric knowledge.
Youll analyse content and AI performance data to identify opportunities for improvement.
Youll conduct quality assurance checks on AIgenerated outputs to identify inaccuracies and refine content to improve the quality of AI responses.
Youll support content and knowledge administration tasks including migrating content between different tools and platforms and applying appropriate metadata.
About You:
12 years experience in a similar role either within or working closely with a support team ideally in a B2B/SaaS or education setting.
Demonstrable experience or a keen interest in AI conversational design and prompt engineering.
Experience in analysing data to improve content.
Strong attention to detail and excellent UX writing skills.
Ability to work effectively with stakeholders from different teams.
Strong problemsolving skills and a proactive approach to enhancing content and knowledge management.
Excellent verbal and written communication skills.
You take ownership of your professional development and act as a role model for best practice in all your work.
Benefits
Time off 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 companywide wellbeing days (MPowered Weekend) and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill all in one mental health support
Hybrid & remote work offering with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
Team fun weekly socials company wide events and office snacks!
Our commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Required Experience:
IC
Employment Type
Full-Time
