Support Enforcement Specialist #W2248

Title: Support Enforcement Specialist #W2248

State Role Title: Prog Admin Specialist I

Hiring Range: $42905 $51000 per year (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location:DCSE DANVILLE

Agency Website: Type: General Public G

Job Duties

At the Virginia Department of Social Services we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement we commit ourselves to listening learning and cultivating environments of trust respect and positive engagement. Together we are missiondriven eager to achieve and passionate about bringing the best of who we are to those we serve.

We design and deliver highquality human services that help Virginians achieve safety independence and overall wellbeing. We are a $2 billion agency one of the largest in the Commonwealth of Virginia partnering with 120 local departments of social services and 31 community action agencies along with faithbased and nonprofit organizations to promote the wellbeing of children adults and families statewide. We proudly serve alongside 1650 (state) and 12200 (local) human services professionals throughout the Social Services System who ensure that thousands of Virginias most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginias children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school have high selfconfidence and generally achieve greater success in life.

DCSEs mission is to promote strong selfreliant families by delivering child support enforcement services as provided by law through the location of noncustodial parents establishment of orders enforcement of orders collection of child support and distribution of child support.

The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases engaging families to ensure the financial and family support they need to grow and thrive. Duties in this position may include:
Locating noncustodial parents
Establishing paternity
Determining and assessing child support obligations and health care coverage
Ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
Providing testimony in court proceedings when required
Manages a substantial caseload in volume and complexity drawing on a range of case management processes to influence noncustodial and custodial parents and to support their children.

The Support Enforcement Specialist (SES) will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Achieve Results: Skill in information collection through interviewing and obtaining/ reviewing records documents and reports and the ability to analyze and determine the appropriate action in order to achieve results.
Serve the Customer: Ability to interact with a diverse public in a service setting to tactfully solve problems sometimes in difficult situations where conflict is encountered.
Teamwork: Works in a considerate and respectful way as a team member to set clarify and achieve team goals.
Interpersonal/Communication: Skill in effective oral and written communication.
Leadership/Personal Effectiveness: Ability to work independently: plan organize and handle multiple priorities in a case management/caseload setting.
Ability to interpret and apply laws regulations policies and/or procedures to ensure compliance and produce outcomes and results.

Additional Considerations

Comprehensive knowledge of child support enforcement.
Experience in case management or gathering and organizing client documentation to process financial transactions or maintain case activities.
Experience in child support enforcement.
Knowledge of and/or experience in legal processes to include preparing legal documents and providing court testimony.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprintbased criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employees Form I9 (Employment Eligibility Verification) into the Federal EVerify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability hours and duration will be in accordance with the Commonwealths Teleworking policy on a casebycase basis.

To be considered for this position you must submit a Commonwealth of Virginia application or resume through the online Virginia Jobs (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants if requested during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card) you must submit this document through the Virginia Jobs (PageUp) employment site when you apply.

Contact Information

Name: VDSS Division of Human Resources

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.