Product Data Management Associate
Product Data Management Associate
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Job Description
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.
Job Summary:
The Product Data Management Associate operates through a call center structure and is a secondlevel resource for all Sales affiliates. Primary duties include creating and maintaining Stock Keeping Units (SKUs) for all approved vendors. Handles entrylevel SKU creation activities based on vendor and program rules for all business segments. Product Data Management supports efforts include a reactive focus on customerspecific opportunities while a proactive focus is applied to developing resources reports and training for Sales and supporting teams. The Associate maintains personal knowledge of vendor programs and contract procedures to make educated decisions that ensure SKU creation meets both vendor program and company audit compliance. The Product Data Management Associate uses knowledge and experience to develop internal processes and documentation limiting liability to both the customer and Connection regarding revenue loss inability to sell vendor programs and associated fines.
Responsibilities
Primary Job Duties:
- Create and maintain stockkeeping units (SKUs) per established guidelines. Respond to Sales and support teams with regard to the creation of SKUS
- Audit supplied information for accuracy
- Assist with the creation and maintenance of SKUS according to internal product and program naming conventions
- Respond to sales requests through call tracking tool within established Service Level including (but not limited to) P & A new SKUs and SKU Reporting
- Problemsolve and use prior experience to identify potential issues in SKU creation to avoid issues with order processing
- EOL (end of life) SKU management
- Assist with updates to existing SKUS
- Assist with the maintenance of documents associated with SKU governance
- Assist with price list management
- Maintain necessary SKU and vendorrelated reporting information
- Create and maintain necessary price lists
- Maintain updating of SKUS within the company ERP
- Identify process improvements and enhancements
- Participate in and contribute to team goals
- Maintain Team OneNote Notebook to keep vendor and program information along with team processes and communication notes
- Develop and maintain key vendor and Sales team relationships.
- Increase personal knowledge of vendor programs and contract procedures
- Attend both internal and external training and webinars to identify vendor program and product changes
- Build relationships with Connection Sales and Support Teams including Business Development Managers Purchasing Licensing Sales Specialists and Partner Development Specialists
- Identify the need for unique business drivers and make proposals for improved processes
- Pursue strategies for enhancing the endcustomer experience as it pertains to licensing and contracts
Required Competencies:
- Intermediate Microsoft Excel skills with the ability to create formulas tables and charts.
- Proficient in Microsoft Outlook with the ability to formulate and send professional emails
- Working knowledge of customer relationship management systems or ERP systems
- Working knowledge with databases to audit and update information
- Customeroriented with the ability to listen to and anticipate the needs of the customer
- Routine problem solver in situations where most problems have occurred before and solutions are familiar
- Basic to intermediate understanding of sales or product procurement operations with the ability to follow and improve processes within a vendor segment while maintaining set controls
- Attention to detail in composing keying and proofing professional business materials
- Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company
- Process change agent with the ability to identify process improvements and system enhancements in a changing environment
- Intermediate reasoning skills with the ability to follow established processes and controls
- Analytical with the ability to draw conclusions from data systematic and rational
- Detailoriented with itembyitem focus meticulous attention to detail with the ability to proofread for accuracy
- Organized state of mind with the ability to document activities anticipate problems plan schedules and monitor performance according to priorities and deadlines
- Excellent customer service skills with the ability to prioritize and multitask in a fastpaced environment
Min
Max
Required Experience:
IC
Employment Type
Full-Time
