Research Operations and Delivery Manager

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About This Role:

The Research Operations & Delivery Manager is part of Forresters Consumer & Digital Services research organization. The Research Operations & Delivery Manager will serve as a people manager for a team of 57 Research Associates (RAs) overseeing the production and delivery of highquality reports presentations and client engagement sessions.

The successful candidate will report to a Research Director and support two additional Research Directors and their respective teams of Analysts.

Job Description:

Research Associate Management and Development

• Manage RA capacity across analysts and teams for IP creation/delivery client engagement and ad hoc projects.

• Meet regularly with RAs to understand prioritize and track progress on workload tasks and key projects and deliverables.

• Coach enable and support RA efforts to capture and turn ideas into action build intentional/strategic relationships with their analysts and develop client interaction skills.

• Attract hire and retain top RA talent and drive accountability and performance.

• Onboard new RA hires in collaboration with Employee Experience and Research Operations teams.

Content Creation and Delivery Support

• Build and maintain content creation roadmap for research teams and oversee production and management of all deliverables (reports webinars blog posts etc.).

• With the Research Directors coordinate and plan content across the Consumer & Digital Services Industry and related research teams.

• In collaboration with the Research Operations team produce performance and operational reporting. Build and maintain dashboards for senior leaders and identify areas of growth for research services.

• Coordinate across product management digital editing and production teams on major initiatives such as annual events and product evolution and launches.

Client Engagement and Experience

• Contribute to special projects such as standardization efforts of client guidance sessions and coordinating the build out of client journey blueprints.

• Coach Research Associates on preparation note taking and CRM management in support of Analystled delivery of client engagement.

• Develop tools and reporting to analyze client engagement sessions identifying gaps in research coverage and areas of growth and opportunity.

Job Requirements:

• A BA/BS degree with a strong academic record. An interest in Consumer Marketing ECommerce Financial Services Retail and / or Healthcare is a plus.

• Five years of professional experience preferably in a research consulting or professional services setting.

• Experience coaching individuals or teams in a professional setting.

• Excellent project management and organizational skills. Ability to create adapt and adhere to processes.

• The ability to communicate precisely logically and professionally.

• Proven experience coordinating across functions within a large enterprise building collaborative relationships and engaging intellectually with colleagues including seniorlevel Directors VPs and Csuite executives. Strong experience with word processing presentation and spreadsheet software. Content management software experience a plus.

Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition with the exception of New York City. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidates primary work location experience training education and credentials.

Base salary range: $78000 $141000

Base salary range for New York City NY: $100000 $162000

For information on benefits please visit: application deadline is June 30 2025. Please refer to the job posting on careers page if the deadline has been extended

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Benefits at a Glance

Benefits at a Glance Cambridge