Overnight Front Office Manager

Austin Hotel Downtown

Located in the Live Music Capital of the World the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtowns associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtowns commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Austin Hotel Downtown may be your perfect match.

To oversee and coordinate all night time front desk and audit functions execute computer maintenance requirements and ensure all financial transactions for the day are verified and balanced. To work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.

Omni Benefits Include

• Free Donwtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical Dental Vision Employee Assistance Program Telemedicine and Short Term & Long Term Disability.
• 401(K) Match PreTax Health Savings Account and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms Food & Beverage and more!
• Unique Perks include Tuition Reimbursement Adoption Services Aid Pet Insurance Legal Services Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted ECornell Courses Leadership Development Programs Diversity & Inclusion Programs Omni Support Center Internal Reward Program and Work/Life Balance

• Act as the primary manageronduty (MOD) during overnight hours providing leadership and decisionmaking support across all departments.
• Provide guidance support and direction to the overnight team fostering a culture of accountability collaboration and high performance.
• Assign tasks and responsibilities to team members to maximize efficiency and ensure that all operational needs are met during the shift.
• Communicate key overnight events issues or updates to the incoming morning team and senior management to ensure continuity of operations.
• Deliver an unparalleled level of service by proactively engaging with guests to anticipate and fulfill their needs.
• Conduct nightly inspections of public areas guest floors and backofhouse areas to ensure compliance with cleanliness safety and luxury standards.
• Participate in regular management meetings sharing insights and feedback from the overnight operations to improve overall hotel performance.
• Document and report any maintenance housekeeping or guest service issues that require followup or immediate attention.
• Supervise all overnight hotel operations ensuring a smooth and secure environment for guests and staff.
• Lead and support the overnight team fostering a positive motivated and productive work environment.
• Conduct performance evaluations provide coaching and identify development opportunities for night shift staff.
• Conduct onthejob training for new and existing staff to enhance their skills and knowledge in luxury guest service standards.
• Address team concerns provide regular feedback and recognize outstanding performance to maintain morale and engagement.
• Maintain accurate records of employee attendance performance and any incidents that occur during the night shift.
• Manage front desk functions including checkins checkouts and addressing guest inquiries and concerns promptly and professionally.
• Monitor public areas and ensure compliance with safety cleanliness and brand standards.
• Perform nightly audit processes reconciling accounts and verifying the accuracy of daily financial transactions.
• Prepare and distribute endofday reports for hotel leadership highlighting key performance metrics and operational updates.
• Address and resolve any discrepancies in billing or accounts during the audit process.
• Act as the primary decisionmaker and point of contact for any overnight escalations.
• Handle all training with associates to ensure Omni Standards.
• Coordinate with other departments to fulfill unique or urgent guest needs such as arranging latenight dining wakeup calls or transportation.
• Oversee the preparation of welcome amenities personalized notes or special arrangements for VIP guests arriving overnight.
• Oversee the implementation of security protocols to safeguard guests staff and property.
• Respond to emergency situations including fire alarms medical incidents or other urgent matters in line with hotel procedures.
• Ensure adherence to all company policies local laws and brand standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Address and resolve guest complaints or requests promptly maintaining the highest level of professionalism and empathy.
• Be very familiar with the hotel computer systems (Opera Property Management System Synergy ALICE) for training maintenance and trouble shooting.
• Complete weekly front office supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Balance all house accounts and investigate discrepancies to ensure accuracy.
• Process adjustments corrections or refunds as necessary ensuring accurate billing and seamless guest account handling.
• Maintain strict adherence to hotel financial policies and procedures to prevent loss and fraud.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.s ESPs Special Requests etc.
• Prepare group information sheets.
• Complete checkout with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs (i.e Select Guest) of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are receiving their benefits
• All other tasks assigned by the Director of Front Office and Director of Rooms

• Strong problemsolving skills and the ability to remain calm and decisive under pressure.
• Previous luxury hotel experience in a supervisor or management role is required.
• Exceptional leadership and communication skills with the ability to inspire and manage a team effectively.
• Strong understanding of night audit processes financial reconciliation and hotel operations.
• A passion for delivering luxury experiences and exceeding guest expectations.
• Must be able to work a flexible schedule and willingness to work nights weekends and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented ability to multitask detail orientation and excellent organizational skills needed.
• Four year college degree preferably in the hospitality industry or equal work experience
• Proficiency in hotel management systems (e.g. Opera PMS Synergy ALICE all 3^rd party reservation systems i.e. Expedia and ) and Microsoft Office Suite.
• Strong knowledge of Microsoft Office Software.
• Multilingual abilities are a plus

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.