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The host or hostess is the critical first impression of the restaurant and therefore is empowered to create memorable guest experiences.
Job Description
Meet and greet guests as they arrive offer choice of seating then escort them to their table and present menu.
Read maintain and make daily entries in the logbook to coordinate communication between shifts and management.
Maintain proper setup of dining room.
Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
Comply with attendance rules and be available to work on a regular basis.
Perform any other jobrelated duties as assigned.
Experience Skills and Knowledge
Ability to comprehend guest requests memos reservations promotional materials event orders and similar written materials.
Ability to remember recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the customer and providing positive and proactive solutions.
Ability to establish and maintain effective working relationships with associates customers and patrons.
Must have the ability to communicate in English
Part-Time