Sr. Claims Assistant and Data Analyst
Sr. Claims Assistant and Data Analyst
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Job Description
About Specialty Program Group:
Our goal is topartner with industryleadingspecialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offersaccess to capital and investment deep carrier relationships creative thinking product development and broad distribution while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group deliversleadingedge specialty expertisebacked by transformativedigital capabilitiesand sophisticateddata and analytics.
About Avant:
Avant is a risk management organization that services several industries. Avant was born through innovation. In 1976 we created the gamechanging product known as NonTrucking Liability. Today we are reviving that innovative culture on which we were built. Avant continues a forward thinking quest of developing new products and creating new markets.
Avant is the holding company under which our subsidiaries reside:
Avant Underwriters (AU
Avant Specialty Claims (ASC)
Avant Brokerage (AB)
Avant Supermarket Group (ASG)
SafeHerb Flexible Workforce
AvantCare
Each of these centers of innovation contribute to our strength and unique value within the marketplace. At Avant we will continue to attract likeminded leading edge talent and organizations. The result is a onestop source for insurance solutions
Job Summary
The Sr. Claims Assistant and Data Analyst primary objective is to take the first report on incoming claim calls. In addition they will assist the claims team by performing routine clerical and administrative duties such as: providing customer assistance data processing record keeping and additional duties as assigned. This position will be fully remote.
Key Responsibilities
Answer the telephone system and direct calls accordingly as 1st contact with the insured.
Provide First Call Resolution
Problem Solve deescalate calls.
New Loss Claim Intake
Assist in the handling of Incident Files (clerical support to assist with file creation and issuance of letters)
Provide support to claims team as needed.
Set up new claims received.
Send claim assignments to adjusters.
Send out claim acknowledgment letters.
Other duties as assigned.
Support Data Analysis
Qualifications
23 years of Customer Service and Call Center Experience.
Basic Insurance knowledge ability to read and understand insurance policies and coverages.
Ability to work in a fastpaced environment and adapt to change quicky.
Clerical / Administrative experience needed typing 3040 wpm proficient in office products such as Microsoft word excel.
Attention to Detail.
Fast learner.
Strong verbal and written communication skills.
High School Diploma required Associates degree or higher preferred
Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $50000 to $55000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits and eligible bonuses equity and commissions for some positions.
#SPG
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
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Required Experience:
Senior IC
Employment Type
Full-Time
