Who we are
JOB PURPOSE
Note: The Skytanking organisation has two divisions Fuel and Airport Operations the Fuel division is headquartered in Hamburg Germany and a part of PrimeFlight (headquartered in Houston USA) this role will reports into Operations Director within Airport Operations in the event of cross product and/or global initiatives then the role will function within a wider Skytanking/PrimeFlight team . All references in this JD are on the basis of operating within the Airport Operations division only; which is currently based in London England and operating in the U.K. Netherlands and Italy
A leadership role which is a key member of the Skytanking Operations tea the role will be responsible to build implement and lead a complete transformation in business capability with regards to resource forecasting rostering allocation and optimisation excellence.
A key focus of the role will be to conduct a root and branch review of all resource forecasting allocation processes controls and systems before making strategic recommendations for the framework governance controls systems and processes to enable the business to master resource planning and deliver resource forecasting allocation and optimisation excellence; strategic target real time control.
Responsible for ensuring compliant and appropriate training coaching and accountability for all business unit resource planning/allocation managers and team members with the objective to optimise the regional resource pool as the market leader whilst ensuring all operations comply with our longterm goals and vision.
Lead the strategic S&OP process as well as the tactical near term supply and demand resource planning processes spearheading the related technical initiatives to enhance data analysis and be a passionate advocate for data integrity
To deliver leadership with conviction and speed during irregular operations / business disruption anticipating best/worse case outcomes and steering the business accordingly.
Your tasks
JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS - Ensure safe and secure operations in all aspects
- Delivery of business profit and cash to group targets; linked to resource optimisation budget and targets
- Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS) RealTime Control (RTC) MultiAccess Checkin System (MACS) and other Skytanking or thirdpart Management Information Systems (MIS).
- Enhance Skytanking as an employer of choice through engaged and empathic resource allocation systems interfaces and employee empowerment (shift swaps bidding etc)
- Ensure all relevant (policies governance legal guidelines (internal)) (labour laws union agreements and alike (external)) are communicated to and understood by all relevant stakeholders ensuring full compliance and protecting shareholder / brand value
- Build long term sustainable trustbased relationships with customers authorities business partners suppliers and relevant stakeholders
- Coaching mentoring and development of resource planning/allocation teams including performance management talent management and succession planning
- Delegate responsibilities to empower and hold accountable the work of direct reports providing guidance and motivation to drive maximum performance
- Develop and implement framework governance controls systems and processes including delivering the business strategic goal of a singular regional resource management standard/process
- Enable and provide resource/demand/hours/cost data and decision making with regards to commercial contract renewals and new business opportunities
- Develop and implement resource allocation strategies to optimize organizational efficiency.
- Collaborate with department heads to identify and forecast resource needs.
- Maintain accurate records of resource allocation and usage.
- Provide regular resource utilization reports to senior management.
- Resolve conflicts and negotiate resource allocation among departments.
- Train and mentor staff on resource management processes and tools.
- Evaluate and recommend resource management software and tools.
- Stay updated on industry trends and best practices in resource management
- Support real sustainability initiatives and achieve true energy consumption and emission reductions that fully align to our corporate sustainability targets through the optimisation of GSE fleet resources
- Partner with Managers / business leaders to develop and drive resource optimisation best practices and standardisation across the region
- Analyse and anticipate problematic situations irregular operations and/or business disruption providing solutions to ensure financial health business sustainability and growth
- Develop and execute innovative business plans to enhance direct labour costefficiency in alignment with our strategic KPI of worked hours per turnaround whilst embracing technological advancements.
- This role involves a good understanding of the financial plans for the business areas you look after and a requirement to reconcile variances to forecasted spend.
Your profile
MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS- Bachelors degree plus a relevant postgraduate professional qualification or equivalent experience
- Proven track record in delivery of exceptional resource optimisation in a 50% labour cost business (or equivalent) leadership role
- Experience of working across multiple product lines and geographic business units
- Having direct P&L ownership/responsibility of a comparable size and complexity of business including working knowledge of relevant aspects of the Finance discipline (direct/indirect labour costs GSE/fleet costs hours productivity forecast & planning)
- Bringing an established and mature professional network reputation and personal (personable) brand
- Aviation experience preferred but not a prerequisite.
- Strong influencing skills and a proven ability to deal at all levels within a complex European business combined with a sound knowledge of effective business leadership best practice.
- Outstanding analytical and problemsolving abilities
- Excellent communication interpersonal and presentation skills
- meticulous problem solver confident to challenge and question operational processes identify inefficiencies and diagnose problems to simplify and optimise operations.
- Personality and a cando attitude are key to success being able to lead by example coach mentor and inspire the operational teams building the Skytanking Airport Operations employer brand through trust and authenticity.
- Spoken and written fluency in English is mandatory; spoken and written fluency in another language (as a second language) would be an advantage
- Role to be based at London Heathrow Head Office up to 4 5 days per week but must have the ability to work across the station network in the UK and Europe. (valid passport required)
- Possesses a valid UK driving licence
- Can obtain security clearance and qualify for an airside security pass (no legal restrictions)
- Aviation Experience is desirable
- Competitive salary and package
- Candidate must be eligible to work in the UK
We offer you:
Pension
Employee Assistance Programme
Life Assurance
Your contact
About us
At Skytanking we have been providing aviationrelated services since 1999. In addition to aviation fuelling our portfolio includes ground handling tank farm and hydrant management investments in fuelling infrastructure and engineering services. Our customers include airlines airports and oil companies. Our 3000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe Asia Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc. which employs around 8000 people at more than 220 airports.
Required Experience:
Manager