Job Description Summary

GE Vernovas Electrification Software Services business is at the forefront of the energy transition enabling utilities to modernize grids and accelerate the adoption of sustainable energy solutions. As the Senior Director Services Transformation Management Office you will play a pivotal role in driving operational excellence innovation and strategic transformation initiatives. This position involves designing and implementing advanced organizational processes leveraging cuttingedge analytics and fostering collaboration across global teams and thirdparty partners to achieve impactful results.
With responsibilities encompassing technical services delivery in collaboration with thirdparty partners program management change management and technical operations this role demands a unique combination of strategic insight operational expertise and technical proficiency. As a pivotal leader you will own the SERVICES thirdparty relationships ensure adherence to standardized services engagement processes and oversee performance measures including SLA escalations to enhance global performance across all regions. Additionally you will represent and coordinate the services business and regional leads championing innovative solutions and steering the deployment of advanced tools and processes.

Job Description

Key Responsibilities:

• Operational Strategy & Business Transformation: Define and execute the vision for global services delivery aligning it with business objectives while ensuring operational excellence across all regions. Serve as the single point of contact for servicerelated transformation initiatives within the TMO.
• ThirdParty Collaboration & Performance Oversight: Own and optimize relationships with thirdparty service providers ensuring alignment with organizational goals and performance metrics. Establish standardized engagement processes while managing escalations and resolving issues promptly.
• Demand Planning & Resource Optimization: Develop advanced forecasting models to optimize resource allocation and operational capacity including scaling the resourcing mix in bestcost locations (from 35% to 60%). Establish frameworks for recruitment development and quality delivery.
• Organizational Transformation & Change Management: Design and implement transformation strategies including communication plans sponsorship roadmaps training programs readiness assessments and governance structures. Advise senior leaders on organizational impacts and drive alignment with business priorities.
• Advanced Analytics & Continuous Improvement: Partner with Reporting teams to enhance datadriven decisionmaking while adopting automation and Gen AI technologies to improve service efficiency quality and customer experience. Foster a Lean culture of continuous improvement across operational and financial metrics.
• Industry Benchmarking & Innovation: Research and integrate worldclass service practices by benchmarking with external organizations. Develop crossfunctional initiatives and create a roadmap for service evolution.
• Stakeholder Engagement & Governance: Act as a liaison to senior leadership ensuring execution of transformation efforts across a highly matrixed environment. Establish a structured cadence and governance model for service delivery enhancements.

Required Qualifications:

• Bachelors degree from an accredited university with 15 years in global service leadership with a strong track record in business transformation and operational execution.

Additional Qualifications:

• Leadership & Strategy Experience: 15 years in global service leadership with a strong track record in business transformation and operational execution.
• ThirdParty & Program Management Expertise: Proven ability to manage and scale thirdparty service partnerships while optimizing efficiency and SLA performance.
• Lean & Change Management: Experience implementing Lean methodologies business transformation strategies and change management frameworks in global organizations.
• Technology & Automation Acumen: Strong knowledge of contemporary service automation tools including Gen AI analytics and forecasting techniques.
• CrossFunctional Stakeholder Engagement: Exceptional ability to synthesize complex issues facilitate crossfunctional collaboration and drive execution across organizational boundaries.
• Global & Cultural Awareness: Capable of leading transformation efforts in a diverse multiregional environment with a global mindset.
• Process Improvement & Innovation: Demonstrated expertise in driving operational and technological innovation to enhance service quality and efficiency.

Additional Information:

The base salary range for this position is 195200..00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location. In addition this position is eligible for a variable incentive compensation bonus. This posting is expected to close on June 30 2025.

Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nursebased resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a taxadvantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid timeoff for vacation or illness.

General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information