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Renaissance Des Moines Savery Hotel managed by StepStone Hospitality is seeking an experienced and dynamic Food & Beverage Venue Supervisor to join our team. This role is a unique opportunity for a passionate hospitality professional to lead a vibrant dining venue foster a collaborative team environment and deliver exceptional guest experiences.
Supervise and coordinate the activities of servers hosts bussers and bartenders during shifts.
Ensure prompt courteous and professional service to all guests.
Oversee table assignments guest seating and service flow for maximum efficiency.
Assist in training coaching and evaluating staff performance.
Monitor food and beverage presentation portion control and service quality.
Address guest inquiries complaints and feedback in a timely and professional manner.
Maintain cleanliness and organization of dining and service areas.
Perform opening and closing duties including cash handling shift reports and setup/breakdown.
Ensure compliance with food safety sanitation and alcohol service regulations.
Collaborate with kitchen staff to ensure proper coordination of service and menu execution.
Ability to accurately use various office and accounting software.
13 years of supervisory experience in a restaurant or hospitality setting.
Strong leadership team building and communication skills.
Excellent customer service and interpersonal abilities.
Must be available for weekends holidays and varying shifts.
Ability to remain calm under pressure and handle guest concerns with professionalism.
Familiarity with POS systems and basic reporting tools.
Certification in food safety and responsible alcohol service (e.g. ServSafe TIPS) preferred.
Must have a comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
Assist with all functions of the F&B department to ensure guest satisfaction as directed.
Ability to assist with various accounting and office tasks as needed.
Attend required meetings.
Minimum lifting of 50 pounds.
Pushing bending stooping upward reaching and manual dexterity.
Hearing writing typing.
Minimum pulling of 50 pounds.
Other duties may be assigned.
Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers EOE/M/F/D/V
Required Experience:
Manager
Full Time