Customer Service Representative II - Kennesaw, GA
Customer Service Representative II - Kennesaw, GA
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-05-2025
Job Description
Customer Service Representative II Kennesaw GA
JOB SUMMARY:
The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the ADM Deerland Customer Service Manager at the Kennesaw GA facility.
As one of the worlds largest nutrition companies ADM unlocks the power of nature to provide ingredients and solutions for foods beverages and supplements for people all around the world. The CSR II position plays a critical part in this process by working closely with Sales Supply Chain Operations and Shipping teams to provide an industry leading customer experience.
PRIMARY RESPONSIBILITIES:
Hiring Manager Dane Moore
Recruiter John Wagner
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industryadvancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an atwill position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
JOB SUMMARY:
The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the ADM Deerland Customer Service Manager at the Kennesaw GA facility.
As one of the worlds largest nutrition companies ADM unlocks the power of nature to provide ingredients and solutions for foods beverages and supplements for people all around the world. The CSR II position plays a critical part in this process by working closely with Sales Supply Chain Operations and Shipping teams to provide an industry leading customer experience.
PRIMARY RESPONSIBILITIES:
- Serve as the main point of contact for assigned customers.
- Process new and revised purchase orders in a timely manner.
- Provide timely order acknowledgements and shipment status updates to customers.
- Proactively identify and resolve order issues track shipments and expedite orders as needed.
- Answer customer inquiries via email and phone.
- Issue proper documentation for all shipments.
- Resolve credit hold issues.
- Collaborate with the Quality team to resolve product issues and customer complaints.
- Positive attitude with a strong customer service orientation.
- Teamoriented with a willingness to collaborate in a fastpaced environment.
- Excellent problemsolving and critical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and time management skills.
- Strong computer skills including information processing communicating internally and externally via email and using business systems such as Microsoft Office Salesforce and ERPs.
- Willingness to learn help others and flexibility to adapt to change.
- Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (2) years of relevant work experience. Equivalent combinations of education and experience will be considered.
- Ability to hear and speak clearly; read comprehend and communicate orally and in writing in order to effectively communicate in person by telephone and in written form.
- Position requires sitting for prolonged periods of time and operating a keyboard.
Hiring Manager Dane Moore
Recruiter John Wagner
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industryadvancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. Hourly and salaried nonexempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an atwill position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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