Process Associate, Fraud Alert Management Contact Center Remote US
Process Associate, Fraud Alert Management Contact Center Remote US
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1 Vacancy
Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industryfirst accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From largescale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fastmoving techdriven environment love solving realworld problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cuttingedge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate Fraud Alert Management Contact Center
In this role we require someone with knowledge and experience in Fraud prevention and detection.
Responsibilities
A successful candidate will remain up to date on changing fraud trends.
When unable to resolve problems in a reasonable amount of time escalates to appropriate resource.
Meets job standards such as quality standards and adherence to schedules.
Debit Credit Prepaid Debit ATM and Health Care Fraud Support focus:
Verifies authorizations via return calls from cardholders.
Contacts financial institutions regarding suspicious cardholder activities.
Resolves suspicious phone calls transferred from Customer Service.
Participates in special project or requests made by management.
Responsible for ensuring adherence to all operations and compliance procedures.
Requires flexibility in scheduling to meet department demands.
Qualifications we seek in you!
Minimum Qualifications
High school diploma or GED.
Knowledge of principles processes procedures and trends related to fraudulent activities and measures taken for fraud prevention.
Excellent customer service skills that build upon customer satisfaction.
Working knowledge of MS Office e.g. Excel Word and PowerPoint. Basic computer navigation and operation skills.
Effective verbal and written communication skills.
Detailoriented with good organizational skills
Ability to manage multiple tasks and competing demands.
Ability to work independently and in a collaborative team environment.
Ability to maintain confidentiality.
This position requires 24/7 365 days a year coverage. Candidates must have the willingness and ability to work second and third shifts as well as weekends to meet business needs.
Preferred Qualifications/ Skills
Experience in banking and/or credit debit and prepaid card processes.
Experience in livechat roles and/or inbound/outbound calling.
Knowledge of fraud applications and systems such as Falcon Data Navigator and CMSe is a plus.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get handson experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problemsolvers who push boundaries every day
Thrive in a valuesdriven culture Our courage curiosity and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is 17.00 per hour The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
WorkfromAnywhere Roles Los Angeles Californiabased candidates are not eligible for this role
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
