Customer Service Clerk II
Customer Service Clerk II
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1 Vacancy
Job Description
Are you someone who never rests on their laurels always strives to go above and beyond and is committed to keeping your PROMISES Do you appreciate a company culture that is open fosters worklife balance and a dynamic team environment Then Old Dominion is the home for you. We take pride in being the best in the industry and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Provide exceptional customer service to internal and external customers by using indepth knowledge of company processes and products as well as communicating effectively with other team/service center members.
Responsibilities:
Answer phones and respond to emails in a courteous and timely manner
Perform general customer service by giving rate quotes sales bids status of shipments helping customer correctly fill out a Bill Of Lading and label freight etc.
Resolve complex or unusual requests and problems that may require customized responses and communicate solutions or requested information to the customer
Respond to customer issues and questions in a timely manner
Handle escalated issues from other customer service clerks
Provide training to new customer service clerks
Provide Service to internal and external customers
May assist with general office duties such as mailing filing and copying
Qualifications:
High School diploma or equivalent
4 years of customer service experience in the transportation industry
Strong attention to detail
Excellent written and verbal communication skills
Proficiency with Microsoft Office AS400 and other company specific systems
Ability to handle multiple requests and priorities in as fastpaced environment
Demonstrated ability to provide Service consistently and set a positive example for other employees
Working Days:
MondayTuesdayWednesdayThursdayFridayWorking Shift:
PMWork Days and Shift are estimates and are subject to change at any given time based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family you and your family are eligible to receive:
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- We prioritize our OD family of employees
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260 service centers
Old Dominion Freight Line Inc. is an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin gender identity and/orgender expression sexual orientation age disability pregnancy genetic informationmilitary status Vietnam Era and/or veteran status or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process please click here for contact information.
Employment Type
Full-Time
