Program Manager, GTM Community and Education
Program Manager, GTM Community and Education
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Job Description
We are seeking a strategic and executiondriven GoToMarket (GTM) Program Manager to lead the commercialization of Community and Education initiatives. This role sits at the intersection of product innovation market strategy and customer experience. Youll be responsible for launching and optimizing scalable revenuegenerating productsboth educational and communitybasedwhile ensuring strong alignment with our business goals and customer needs.
Key Responsibilities
Commercialization Strategy & Market Analysis
- Identify and evaluate new product and service opportunities through market research and financial modeling.
- Develop business cases including TAM revenue forecasts costtoserve margin analysis and cannibalization impact.
- Identify and pilot monetization models for the online community (e.g. subscription tiers premium content paid events sponsor partnerships).
Product Planning & Roadmapping
- Define and maintain roadmaps for new and existing offerings across education and community domains.
- Collaborate with Curriculum Development Product Marketing and Customer Success teams to guide design packaging and pricing.
- Lead alpha and beta testing initiatives capturing customer feedback and iterating on gotomarket approach.
Service Delivery Model Development
- Establish scalable frameworks for delivery including SKUs legal/commercial terms and compliance standards.
- Coordinate system updates across SFDC SSO Identity University/Compass ServiceNow and other internal platforms.
- Build and automate delivery processes and support models including ticketing workflows and staffing plans.
Sales Partner & Customer Enablement
- Equip internal and partner sales teams with enablement resourcespitch decks product guides positioning briefs.
- Create engaging onboarding journeys and customerfacing content (FAQs videos documentation).
- Manage external presence across platforms like Identity University and Compass.
Product Launch & Communications
- Own endtoend launch execution including internal communications sales readiness and external rollout.
- Drive customer and partner communication strategies to ensure awareness and adoption.
Performance & Continuous Optimization
- Monitor postlaunch product performance against KPIs financial goals and customer satisfaction metrics.
- Refine offerings based on customer feedback support trends and usage analytics.
- Continuously evaluate and enhance products and offerings to ensure alignment with financial goals and key performance objectives (OKRs).
Qualifications
- 5 years of experience in GTM strategy program management or product commercialization.
- Strong analytical and financial modeling skills; experience with TAM analysis and revenue forecasting.
- Demonstrated success in launching scalable offerings across education SaaS or community platforms.
- Experience collaborating crossfunctionally across Product Marketing Sales and Support.
- Strong understanding of digital engagement and monetization strategies for online communities a plus.
- Proficiency in tools like SFDC SNOW LMS systems and identity platforms is a plus.
Why Youll Thrive Here
Youll drive meaningful innovation across our education and community ecosystemsempowering customers while unlocking new revenue opportunities. If you enjoy wearing multiple hats and scaling impact through crossfunctional leadership this role is made for you.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a rolespecific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for USbased employees will be in this range from (minmidmax USD):
$73200 $104600 $136000Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Shortterm and longterm disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
