Community Engagement Specialist
Community Engagement Specialist
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Job Description
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1500 companies in the US & UK to deliver a new kind of learning thats transforming todays workforce.
Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI data and tech skills. Multiverse learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.
In June 2022 Multiverse announced a $220 million Series D funding round coled by StepStone Group Lightspeed Venture Partners and General Catalyst. With a postmoney valuation of $1.7bn the round makes the company the UKs first EdTech unicorn.
But we arent stopping there. With a strong operational footprint and 800 employees globally we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity for everyone.
We are on a mission to empower apprentices by creating a vibrant engaging and supportive community. As our Community Engagement Specialist your role sits within Apprentice Enablement and youll be the driving force behind creating experiences that make our 11000 apprentices and our network of alumni feel seen supported and inspired.
This is not your typical community role. Were looking for a strategic leader and selfstarter who thrives in ambiguity loves to work across multiple teams across the company and approach and work with external industry experts and isnt afraid to take bold bets. Youll set the strategy for community engagement at scale shape a powerful events programme and be the face of the community all while helping us raise the bar on whats possible for a digitalfirst careerfocused learning experience.
What Youll Do:
Oversee & Implement Strategy
Develop and lead the overall strategy for community engagement aligning programming with learner needs client priorities and the Multiverse brand.
Identify opportunities to evolve our events from traditional extracurriculum lectures to interactive workshops career accelerators technical deepdives and inperson experiences and bring those ideas to life.
Design and scale our group mentoring programmes ensuring high quality impactful experiences for both mentors and mentees.
Engage and reengage Multiverse alumni through targeted storytelling or opportunities to contribute to the wider community.
Manage and continuously improve the Community Hub as our digital home for learners ensuring it remains accessible engaging and aligned to strategic priorities.
Own and maintain policies that support a safe inclusive and respectful community environment including safeguarding protocols and moderation guidelines
Own & Elevate Community Programming
Design deliver and evaluate a highimpact calendar of (predominantly virtual) community events that support apprentice growth across every stage of their apprentice journey with Multiverse.
Manage the endtoend event experience of our community events schedule: content planning scheduling promoting marketing moderation feedback and performance reporting.
Ensure all events meet a high standard of quality relevance and innovation and meet the relevant performance targets of bookings attendance and session feedback.
Oversee the management and daytoday operations of the Community Hub ensuring it remains a vibrant supportive and wellmoderated space for all learners.
Engage Experts & Build Influence
Identify invite and collaborate with worldclass speakers mentors and industry leaders from the tech digital and data sectors.
Cultivate strong relationships with guest experts ensuring highvalue content and repeat engagement.
Negotiate and manage the annual speaker budget ensuring highquality diverse programming while delivering strong value and impact.
Lead with Data
Monitor and analyse event attendance engagement and satisfaction data to assess performance and drive improvements.
Use insights to test new approaches and iterate quickly supporting the growth and retention of our apprentice community.
Coach & Collaborate
Line manage and mentor our Community Engagement Associate helping them grow and succeed in their role.
Work closely with internal stakeholders across marketing delivery learning tech and product to ensure aligned messaging and streamlined operations.
About You
Youre a selfstarter who thrives in a fastpaced highautonomy environment You take initiative to move ideas forward using sound judgment and referring to clear goals or priorities while checking in when needed.
You bring 4 years experience in event strategy programming and community engagement ideally in a tech education or professional development.
You understand what excites learners in data tech and digital and you know how to connect with the right experts to deliver that excitement.
Youre confident leading events from start to finish and are comfortable hosting and moderating live largescale sessions.
Youre a datadriven decisionmaker you dont just report numbers you uncover stories and drive action.
Youve got strong project and people management skills ideally including previous line management experience.
Youre an excellent communicator capable of engaging everyone from apprentices to Csuite leaders.
Youre passionate about building belonging learning and growth at scale and champion inclusion and equity across community experiences.
Youre techsavvy with strong skills and experience using tools like Teams Vimeo Canva and Hivebrite and be confident learning new platforms as required.
Benefits
Time off 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 4 companywide wellbeing days and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support
Hybrid & remote work offering with weekly visits to the London office and the opportunity to work abroad 45 days a year
Team fun weekly socials company wide events and office snacks!
Our commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
