Service Coordinator (Bilingual)
Service Coordinator (Bilingual)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Us:
How many companies can say theyve been in business for over 177 years!
Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!
Location/Region: This position is located in Toronto Canada.
Whats the role
As a Bilingual Service Coordinator you get to work with an astonishing team that plays a vital role in Carl Zeiss Limited.. Show case your skills and experience with process enhancement.
Sound Interesting
Heres what youll do:
Working in our fastpaced Medical Technology Service team you will be a key contact for customer service related requests coordination with our Field teams. You will take their requests by phone or email and collect all necessary information to support them by opening service orders processing sales orders or directing them to our technical support team for assistance. You will also support our team of inhouse and field service specialists by answering inquiries about parts inventory and logistics expediting parts orders and closing completed service orders.
- Promptly answer incoming customer (both external and internal) calls and email inquiries in English and French.
- Open service orders in our CRM system and dispatch to the appropriate Inhouse or Field Service Specialist based on skills location and availability.
- Process service relates sales orders.
- Support Service Engineers with parts inventory management.
- Close completed service orders and ensure proper billing takes place.
- Participate in continuous process improvement initiatives.
- Other duties as required.
Do you qualify
- Previous working experience in customer service preferably in a technical environment.
- Must have excellent verbal and written communication skills in both English and French.
- Must be highly organized be able to prioritize and manage time effectively.
- Working knowledge in MS Office applications Word Excel Powerpoint Power BI etc.
- Experience working in SAP and CRM systems would be preferrable.
- Solid communication and interpersonal skills.
- Must be able to work closely with crossfunctional teams.
- A postsecondary diploma or degree is required
- Working Environment:
- Standard working hours are typically 40 hours per week Monday Friday.
- This position will be officebased all week.
- Occasional overtime work may be required.
- Must be able to work on shifts between 8am 7pm EST on a weekly or biweekly rotation basis.
- Ability to work in a multicultural business environment.
ZEISS is an equal opportunity employer.
Your ZEISS Recruiting Team:
Jo Anne MittelmanCOVID19 Considerations
At ZEISS our highest priority is the safety of our employees and Customers. As a result we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer) any offer of employment shall be immediately rescinded.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrierfree and accessible employment practices. Should you require Codeprotected accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.
Required Experience:
IC
Employment Type
Full-Time
