Senior Manager of Customer Success
Senior Manager of Customer Success
Posted on :
11-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-05-2025
Job Description
About Recurly:
Recurly Inc. a SaaS company provides a versatile subscription management platform to manage the entire subscription lifecycle for marketleading brands worldwide. Subscription businesses such as Sling TV FabFitFun Cinemark and depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009 Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.
Recurly is backed by AccelKKR a leading technologyfocused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our gotomarket initiatives.
Recurly is seeking a Senior Manager of Customer Successan experienced leader and master relationshipbuilderwho thrives on helping customers win. Youre a dynamic communicator a trusted coach and someone who knows how to use data to track success across a portfolio of highvalue clients. More than anything youre driven to ensure customers get maximum value out of Recurlyhelping them grow their businesses through strategic use of our platform.
As a key member of our Customer Success leadership team youll report directly to the VP of Customer Success and play a pivotal role in driving retention satisfaction and expansion across our customer base.. Youll act as the voice of the customer internally while aligning your teams efforts with Recurlys broader business goals.
Our Customer Success team is full of passionate driven and collaborative individuals. We take a consultative approach to enabling our everevolving solutions across many verticals including SaaS Media Consumer Goods Healthcare Education and more. This is a unique opportunity for an exceptional performer to greatly accelerate their career.
What Sets You Apart
- Youre passionate about customer success and obsessed with delivering results
- You thrive in highgrowth fastpaced environments and lead with a positive cando attitude
- You have a natural curiosity for your customers businesses and are skilled at identifying opportunities for growth
- Youre not just a manageryoure a mentor and a strategic thinker
Responsibilities
- Lead mentor review and scale a team of highperforming Customer Success Managers
- Retain grow and delight customers
- Own & report on key metrics such as GRR/NRR CSAT Usage trends etc
- Leverage data and insights to proactively identify risks and opportunities within your portfolio
- Serve as a strategic advisor to customersdeveloping strong trusted relationships with senior stakeholders
- Collaborate crossfunctionally with Sales Product Engineering Services and Support to align on customer goals and feedback
- Drive alignment with Renewals & Expansion Sales
- Lead and manage escalations ensuring swift and effective resolution
- Propose improvements to your teams organizational performance
- In some cases a Sr Manager of Customer Success may own team projects and/or a critical account
Requirements
- 3 5 years of management experience leading teams in a software company
- 3 5 years experience leading managers of teams in a SaaS or subscription enterprise software company
- Proven experience leading teams driving expansion driving software adoption and leveraging customer success best practices
- Proven ability to develop strategies translate them into initiatives and track successful delivery
- Demonstrated ability to lead managers and successfully manage global distributed teams/accounts across cultures lines of business and geographies
- Possesses a strong management presence and leadership ability with communication and interpersonal skills that inspire and motivate leaders and teams
- Demonstrated operational excellence in analytical thinking process development and improvement problem solving communication delegation and planning
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Experience successfully working with senior (Clevel) executives
- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
- Willing and able to address escalated client issues with speed and urgency
At Recurly our customers success is our successand were looking for a leader who lives and breathes that mindset. If youre ready to help customers grow while empowering a worldclass team wed love to meet you.
Benefits:
As a fulltime employee Recurly offers competitive benefits programs perks and options designed to fit your needs and the needs of your family. We offer medical dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance short and longterm disability hospital indemnity critical illness coverage employee accident protection health savings account (HSA) with company contribution & flexible spending account (FSA) options employee assistance program Legal and Pet Insurance.
Other perks may include:
401(k) Retirement Plan and company match
Company equity
Flex Time Off
Company Events
Training/Development
Tuition reimbursement
Commuter benefits
Volunteer opportunities
Monthly internet stipend
Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please let us know at
Required Experience:
Senior Manager
Employment Type
Full-Time
Key Skills
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