Convictions and Suspensions Process Manager
Convictions and Suspensions Process Manager
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Job Description
Title: Convictions and Suspensions Process Manager
State Role Title: Financial Services Manager I
Hiring Range: $54640 $62300
Pay Band: 4
Agency: Department of Motor Vehicles
Location: Richmond VA
Agency Website:
Recruitment Type: General Public G
Job Duties
The Virginia Department of Motor Vehicles (DMV) is seeking a Convictions and Suspensions Process (CSP) Manager to direct the Conviction and Suspension Processing work center ensuring the accurate and timely posting of convictions suspensions and revocations to customer records. The manager supervises and evaluates staff performance resolves escalated issues ensures compliance with legal mandates and maintains the integrity of DMV databases. This position requires a high level of accountability attention to detail and the ability to effectively manage both people and processes within a dynamic legal framework.
Responsibilities Include
Overseeing the daily operations of the Conviction and Suspension Processing work center maintaining a thorough understanding of statutory requirements and ensuring compliance with motor vehicle laws
Setting clear expectations for staff roles and responsibilities providing guidance and support to ensure effective work performance
Implementing regular audits and reviews of work center processes and the Driver License Guide to ensure adherence to legal and organizational standards
Handling escalated customer inquiries and serving as a liaison with external agencies (e.g. Virginia Alcohol Safety Action Program law enforcement courts etc.) ensuring effective collaboration
Participating in agencywide projects contributing to the implementation of new laws and operational enhancements
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and nonprofit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!
Minimum Qualifications
Comprehensive knowledge of motor vehicle laws DMV regulations and court procedures
Strong organizational skills and the ability to prioritize tasks in a compliancedriven environment
Advanced customer service skills with a focus on problemsolving and delivering accurate timely solutions
Proficiency in using online document and record management system (e.g. CSS and DMVs OnBase system)
Experience managing staff including team leadership conflict resolution and staff development
Experience interpreting and applying laws and regulations in a fastpaced compliancefocused environment
Strong written and verbal communication skills ensuring clarity in both internal and external communications
Additional Considerations
Familiarity with legal terminology and the ability to interpret court orders and other legal documents
Prior experience handling court orders legal documents or customer records in a DMV or similar legal/regulatory setting
Experience working in a role that requires direct coordination with law enforcement courts or other government agencies
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) must complete the I9 Employment Eligibility Verification Form. DMV participates in EVerify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprintbased criminal history check driver record check and background investigation if applicable.
As a condition of employment DMV will be alerted of any convictions for moving violations including suspension of license.
Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: (804)
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
Manager
Employment Type
Full-Time
