Client Services Benefits Analyst "Champion" (Work Remotely Anywhere in the U.S.)
Client Services Benefits Analyst "Champion" (Work Remotely Anywhere in the U.S.)
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Job Description
Since 1998 Businessolver has delivered marketchanging benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easytouse solutions and communication tools to assist them in making wise and costefficient benefits selections. Founded by HR professionals Businessolvers unwavering serviceoriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Join Businessolver where we redefine excellence in benefits administration and client service. The successful Client Services Benefits Analyst Champion will need to be a passionate individual with a strong drive to deliver delight to our clients. In this role youll make sure that every interaction with Businessolver is a model of service with warmth charm and efficiency. We want clients to fall in love with our system and Businessolver in general. Thats where you come in.
The Gig:
- Ensure positive client experiences through high quality service andcommunication
- Respond to shared inbox inquiriesfrom clients and internalpartnerswithin expected time frames providing regular updatesto the client through resolution
- Review and work all open cases for clients
- Run and work full and quick audit reports toensureallmemberrecords are accurate and transactions havebeen processed correctly resulting in accurate coverage
- Manage client deliverables track progress and complete assignedwork through company planning tools
- Maintain accountability for inbound and outboundfiles.
- Maintain carrier and client SFTP setup and completion of updatesasneeded
- Daily review of incoming data files and carrier discrepancyreporting
- Execution of client specific process andprocedure
- Complete risk mitigation reporting to include audits team activityand case managerreports
- Communicate daily to alert team of issues or red flags with clientdata or files reviewing warnings errors and file failures duringdaily standup and identifying team members responsible forresolution
- Working with Carriers on ongoing file updates andrequests
- Function as the primary point of communication for our Carrierpartners
- Communicate updates to Client Services and technical partners asrequired
- Identify root cause of any systemic issues
What You Need to Make the Cut:
- Minimum of 2years experiencefocused on employee benefits and/or benefitsadministration
- Bachelors Degree or equivalent experience
- Strong Excel skills (VLOOKUP convert to CSV concatenation & pivot tables)
- Tech savvy must have a comfort level with learning and utilizing new technology
- Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM)
- Experience with HRIS and/or HCM system administration and configuration is a homerun!!!
- Experience with carrier files (or EDI in general) is also ideal
- Excellent communication skills (especially related to technology) both written and verbal with the ability to selfmanage and manage multiple priorities
- Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer
- High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners)
- Natural ability to build and maintain relationships as well as being a natural collaborator and team player
- Keen attention to detail you must pay crazy attention and have a relentless focus on QUALITY!!!
- Ability to maintain grace under pressure especially during the busy season
The pay range for this position is $16.50 to $25.85 per hour (pay to be determined by the applicants education experience knowledge skills abilities balanced against internal equity and competitive market based geographic ranges).
This role is eligible to participate in the annual bonus incentive plan.
#LIHH1
Other Compensation: If this position is fulltime or parttime benefit eligible you will receive a comprehensive benefits package which can be viewed here: Businessolver Way
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.
(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
#LIRemote
Required Experience:
IC
Employment Type
Hourly
