Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our continue that effort today and are always working to improve and drive is how we deliver for our customers our employees and equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.
Position Overview:
We are looking for a Customer Service Representative to join our team in our downtown San Francisco this role you willprovidephone and email client support for our industryleading marketplaces: will alsoassistwith operational auditingand reporting tasks needed to support the business. As the frontline of the business you and your team will play a key role inidentifyingbusiness opportunities and ways to improve ourproductsandenhancecustomerexperience.
To do this you will collaborate with teammates in allfacetsof the business most notably Sales Product Management and Marketing. Through these efforts you will directly serve a diverse set of customers including franchisors brokers advertisers entrepreneurs and investors helping these people succeed.
This position is an exciting opportunity for the right person looking to joina talented teamserving an exciting entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company andclientsthenwe wouldlove to talk to you!
Responsibilities:
- Receiveinboundcustomer service calls and cases ensuring thetimelyresolution of issues resulting in minimal brand impact andmaximumcustomer satisfaction
- Be the person who delivers first time resolution with quality and professionalism
- Support sales colleagues to ensure the highest standard of customer service is maintained
- Maintain the highest professional standards and promote our ethics of trust open communication creativethinkingand cohesive team effort
- Act as first support for technical issues including website call tracking and login issues
- Manage a portfolio of client communities and listings maximizing content by proactively seeking out new listings enriching content and capturing current vacancy information
- Complete onboarding of new customers ensuring initial Customer Portal training is completed and all informationregardingthe customer isaccurate
- Respond to flagged listings to protect consumers against potential fraudulent listings
- Identifyrevenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings
Skills Experience and Qualifications:
- Bachelors Degree from an accredited notforprofit University or College
- A track record of commitment to prior employers
- 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
- Team player that is also able to work independently
- Experience of customer service building rapport over the telephone and overcoming objections
- Experience of delivering results whilst working to deadlines under pressure
- Excellent verbal and written communication and influencing skills
- Experience working with aCRMsystem preferably Salesforce and/orHelpDeskticketing system
- Confident personalitywith the ability to communicate effectively with both internal and external stakeholders
- Ability to plan and organize workload in a fastpaced environment
- Ability to act on own initiative and work successfully alone and as part of a team
- Ability to adapt quickly in a technology led environment
- Proficiencyin MS Office
- Be very Team and Quality Service oriented
WHATS IN IT FOR YOU:
Working at CoStar Group meansyoullenjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performancebased incentivesyoullbe supported in both your professional and academic growth with internal training and tuition reimbursement.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life legal and supplementary insurance
- Commuter and parking benefits
- 401(K) retirementplanwith matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- Complimentary gourmet coffee tea hot chocolate prepared foods fresh fruit and other healthy snacks
Be part of a team of professionals enjoying the opportunity to learn do and grow in a rewarding atmosphere. We welcome all qualified candidates who are currently eligible to work fulltime in the United States to apply. However please note that CoStar is not able toprovidevisa sponsorship for this position.
#LISM8
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drugfree workplace and perform preemployment substance abuse testing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
